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Host - Guest Ambassador

2 months ago

London, Greater London, United Kingdom RAFFLES Full time
Job Opportunity at Raffles London

We are seeking a skilled and charismatic Host to join our team at Raffles London. As a Host, you will be responsible for providing exceptional customer service and creating a warm and welcoming atmosphere for our guests.

Key Responsibilities:
  • Guest Relations: Greet and welcome guests, respond to their queries, and provide assistance with reservations and special requests.
  • Menu Knowledge: Possess extensive knowledge of our menu offerings, including food and beverage products, and be able to make recommendations to guests.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless service delivery.
  • Teamwork: Support other team members as needed and contribute to a positive and efficient work environment.
  • Guest Feedback: Collect and provide feedback to management on guest experiences and preferences.
Requirements:
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in the hotel, leisure, or retail sector.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to interact with guests and colleagues in a professional and friendly manner.
  • Knowledge and Skills: Familiarity with menu systems, reservation procedures, and customer service software.
  • Personal Qualities: Positive attitude, strong work ethic, and ability to work in a fast-paced environment.
What We Offer:
  • Competitive Salary: A competitive salary and benefits package, including 28 days' holiday, staff meals, and free dry cleaning.
  • Professional Development: Opportunities for career growth and development, including internal training programs and worldwide development opportunities.
  • Work-Life Balance: A supportive work environment that encourages work-life balance and flexibility.
Raffles Values:
  • Be You: Be creative, innovative, and enthusiastic, showing your personality and flair.
  • Be Kind: Demonstrate humility and generosity through emotional connection with colleagues and guests.
  • Be Happy: Consistently uplift colleagues and guests through a joyful connection and positive personality.
  • Be Confident: Openly share knowledge and skills with other colleagues to achieve excellence.
  • Have Your Purpose: Demonstrate care and responsibility within your role, to make a tangible impact on the business.