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FM Helpdesk Operator

3 months ago

London, Greater London, United Kingdom Bellrock Property and Facilities Management Full time

FM Helpdesk Operator

At Bellrock, we harness technology to give our customers an experience that not only leaves them with advanced building systems. But with peace of mind. And we unlock that by being technology-led, but people-driven. So when you're part of Bellrock, you'll get everything you need to be your best at work - because our people are the heart of our business. And we're all about helping them to shine.

As part of our continued growth, the opportunity has arisen for FM Helpdesk Operator based in HM Treasury in London. The key purpose of the role is to ensure that all duties of the FM Help Desk are performed to a high standard in a pleasant, willing, and professional manner. To assist and support management team in maintaining partnerships and close working relationships with Exchequer Partnership, HMT/HMRC and contractors.

How will you be the change?

We believe every role is essential to providing that peace of mind for our customers - whatever part of the business you're in. Because every role plays a part in driving us further. And everyone can be the change. That's how deliver value for our customers, and building systems that lead the way

And as a FM Helpdesk Operator with Bellrock, you'll do it by

Ensure all calls to the FM Help Desk are answered within 10 seconds. Ensure all requests are logged accurately on the CONCERTO system against the correct job type. Ensure requestor is issued a call reference number either over the phone or via email. Ensure requestor is informed of course of action to be taken either at the time of the call or at the least, within 10 minutes of taking the call, 20 minutes of receiving the emails and 30 minutes of receiving the voicemail. Ensure voicemail messages are monitored and actioned as required. Ensure all requests are assigned and issued to the correct contractor with enough information for the request to be carried out. Ensure outstanding FM Help Desk requests are followed up with the appropriate contractor. Ensure requestor is updated on progress if unable to meet the response time issued. Ensure requestor is informed of closure of request once completed either over the phone or via email.

What does it take?

If you're ready to be the energy that helps us build our business, share our success, and really own it as a FM Helpdesk Operator, you'll need

Demonstrate Teamwork, responsibility, problem solving and communication.Demonstrate good time keeping. Good organisational skills.

Working arrangements

We embrace smarter working practices which offer our employees the opportunity to work their hours flexibly and remotely where their roles and business needs allow. In this role, the successful candidate would be required to work full time 37.5 hours per week. Shifts between 7:45 to 17:15 from HM Treasury, London, SW1A 2HQ.

What can we offer you?

Upon joining Bellrock, you can expect a comprehensive benefits package including:

25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it's on us)

Salary exchange pension scheme

Life cover

Paid sick leave

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Offers and discount scheme designed to save money on everyday shopping and essentials

Healthcare Cashplan

MotorSave Scheme

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Helping you to shine

We've always encouraged new and different perspectives - and that also means making ours a workplace that encourages diverse and unique voices. Where everyone feels welcome, included, and supported to be themselves and achieve more.

So, if you join us, you'll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working, and support for your wellbeing. As well as benefits that can make a difference to your life.

Ready to start shining?

Our people are our passion, so we're all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. So you can go far in your career, with us behind you. And our business will grow, too. So, if you're ready to start your career journey with Bellrock, we're ready to welcome you. It's a great place to be - the light, the energy, the solution. You.

Apply today.