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2nd Line Engineer

3 months ago

Liverpool, Liverpool, United Kingdom Armstrong Knight Full time
Providing 1st/2nd Line technical support, answering support queries, via ticketing system, email and telephone.

Resolve cases remotely (ServiceNow/email/phone) where possible, or directly on customer sites (as and when needed) in line with target resolve times.

Ensure that 1st/2nd Line cases are managed through to resolution, ensuring customer communication, case updates, Knowledge Base articles and activities are all performed to a high standard.

Be part of 24/7 rota
Manage own time effectively and efficiently, ensuring expectations are managed and communicated.
Experience of working in a busy and dynamic Managed Services Environment with the following technologies:
Windows Server
Virtualisation (HyperV and VMWare)
Office 365 Administration
Exchange Server
MS Remote Desktop Services and Thin Client Devices
Good level of TCP/IP networking and wireless networking knowledge
Antivirus (Sophos or similar)
Windows 7-10 client support
Experience dealing with external customers delivering to SLAs.
Must be flexible, and able to work outside of business hours as needed.

I just want to say thank you so much Georgia for all your help with this position you have sent us some great candidates and the Directors are very impressed with Armstrong Knight and your work, if we have any future positions we will be coming straight to you.

Many thanks again for all your hard work.

PA to The Partners I received a call from Luke after uploading my CV to an online job site, we spoke on the phone and I felt that Luke was very personable and we built a strong rapport which built my trust in him as my consultant.

After speaking to him about what job I was looking for and sending him an updated version of my c.v it wasn't long before I received a call from Luke with a job interview.

The job was everything I had asked for Amazingly the day after my interview I was told I had the job.

Luke was great at negotiating my Annual pay and working hours.

My life has completely transformed in such a short space of time, I love my new job and I also get more time in the evenings with my daughter.

I cant thank Luke enough. He still checks in with me regular to make sure i'm doing OK.10/10.

Thank you Luke Leanne I would have no hesitation whatosoever in recomending the outstanding service that we have received from Armstrong Knight, whom we have used exclusively for the last two years.

They have demonstrated a thorough understanding of our business and have consistetly found us exceptional staff ,who have proven to be valuable additions to the company.

Group Financial Director-National Property Group As you are aware in the last 20 months you have been our exclusive supplier of recruitment services and have provided seven new members of staff at senior level or below.

Your understanding of our needs and identification of suitable candidates has been impeccable and all of them have been excellent additions to our team, and in that period all have grown as individuals and have contributed positively to our business.

We are happy to continue our arrangement and heartily recommend you to others, and will be in contact in the near future.

E B Niman

I just want to say thank you so much Georgia for all your help with this position you have sent us some great candidates and the Directors are very impressed with Armstrong Knight and your work, if we have any future positions we will be coming straight to you.

Many thanks again for all your hard work.

PA to The Partners I received a call from Luke after uploading my CV to an online job site, we spoke on the phone and I felt that Luke was very personable and we built a strong rapport which built my trust in him as my consultant.

After speaking to him about what job I was looking for and sending him an updated version of my c.v it wasn't long before I received a call from Luke with a job interview.

The job was everything I had asked for Amazingly the day after my interview I was told I had the job.

Luke was great at negotiating my Annual pay and working hours.

My life has completely transformed in such a short space of time, I love my new job and I also get more time in the evenings with my daughter.

I cant thank Luke enough. He still checks in with me regular to make sure i'm doing OK.10/10. Thank you Luke Leanne
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