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Second Line IT Support Specialist

2 months ago


Liverpool, Liverpool, United Kingdom In Technology Group Limited Full time
Job Title: 2nd Line MSP Engineer

Location: Liverpool

Salary: £27,000 - £34,000 DOE

About the Role

We are seeking a highly skilled 2nd Line MSP Engineer to join our team at In Technology Group Ltd. As a 2nd Line MSP Engineer, you will be responsible for providing technical support to our clients, handling escalations from the 1st line team, and assisting in maintaining on-site servers, including AD servers.

Key Responsibilities
  • Provide 2nd Line IT Support to a range of clients
  • Handle escalations from 1st line team
  • Assist in maintaining on-site servers, including AD servers
  • Manage and support VoIP technologies
  • Support disaster recovery and backup systems
  • Provide advanced troubleshooting and resolution for network and system issues
  • Manage, configure, and maintain client infrastructure, including servers, networks, firewalls, etc.
  • Assist with 3rd line engineers to deliver IT strategies
Requirements
  • Experience with on-prem servers, backup solutions, cloud technologies, networks, VoIP systems, Active Directory, and Office 365
  • Strong technical skills and ability to troubleshoot complex issues
  • Excellent communication and customer service skills
What We Offer

We offer a competitive salary, opportunities for career growth and development, and a dynamic work environment.