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2nd Line IT Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom In Technology Group Full time
Job Title: 2nd Line MSP Engineer

We are seeking a skilled 2nd Line MSP Engineer to join our team at In Technology Group Ltd. As a key member of our IT support team, you will be responsible for providing advanced technical support to our clients.

Key Responsibilities:
  • Provide 2nd Line IT Support to a range of clients, handling escalations from the 1st line team.
  • Assist in maintaining on-site servers, including AD servers, and manage and support VoIP technologies.
  • Support disaster recovery and backup systems, and provide advanced troubleshooting and resolution for network and system issues.
  • Manage, configure, and maintain client infrastructure, including servers, networks, firewalls, and other IT systems.
  • Collaborate with 3rd line engineers to deliver IT strategies and support.
Requirements:
  • Experience with on-prem servers, backup solutions, cloud technologies, networks, and VoIP systems.
  • Strong knowledge of Active Directory, Office 365, and applications.
  • Excellent problem-solving and communication skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
What We Offer:

We offer a competitive salary, opportunities for professional growth and development, and a dynamic work environment. If you are a motivated and experienced IT professional looking for a new challenge, please apply for this exciting opportunity.