Desktop Support Specialist
3 weeks ago
DX IT Service Desk Role
We are seeking a skilled Desktop Support Specialist to join our fast-paced and hard-working team at DX. This role is based at our Liverpool office and involves providing technical support to our employees.
Main Responsibilities
- Resolving incidents and requests logged within the ITSM tool
- Installing, diagnosing, repairing, and maintaining hardware and equipment
- Performing daily, weekly, and monthly system checks
- Providing bespoke software support and setup
- Producing and maintaining documentation
Service Desk Support
- Incident Management
- Problem Management
- Change Enablement
- Knowledge Management
- Service Fulfilment
Hardware, Server, and Networks
- Low-level server maintenance and administration
- VPN and security access
- Troubleshooting network and hardware issues
Requirements
- Previous 2-3 years' experience in a 1st/2nd line support role
- Foundation ITIL is desirable
- Knowledge of Active Directory and Group Policy essential
Benefits
- Competitive Rates of Pay
- Life Assurance
- Enhanced Maternity & Paternity
- Holidays: 20 days increasing with length of service + bank holidays
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