Desktop Support Specialist

3 weeks ago


Liverpool, Liverpool, United Kingdom DX Full time

DX IT Service Desk Role

We are seeking a skilled Desktop Support Specialist to join our fast-paced and hard-working team at DX. This role is based at our Liverpool office and involves providing technical support to our employees.

Main Responsibilities

  • Resolving incidents and requests logged within the ITSM tool
  • Installing, diagnosing, repairing, and maintaining hardware and equipment
  • Performing daily, weekly, and monthly system checks
  • Providing bespoke software support and setup
  • Producing and maintaining documentation

Service Desk Support

  • Incident Management
  • Problem Management
  • Change Enablement
  • Knowledge Management
  • Service Fulfilment

Hardware, Server, and Networks

  • Low-level server maintenance and administration
  • VPN and security access
  • Troubleshooting network and hardware issues

Requirements

  • Previous 2-3 years' experience in a 1st/2nd line support role
  • Foundation ITIL is desirable
  • Knowledge of Active Directory and Group Policy essential

Benefits

  • Competitive Rates of Pay
  • Life Assurance
  • Enhanced Maternity & Paternity
  • Holidays: 20 days increasing with length of service + bank holidays


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