Workplace Operations Coordinator

1 week ago

London, Greater London, United Kingdom CBRE Full time
Posted- 06-Mar-2024- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service, Workplace Strategy- Location(s)- London - England - United Kingdom of Great Britain and Northern Ireland
Key Tasks:
**_

Reception:

_**- Support Experience Coordinator or Experience Manager with oversight of Front Office Coordinators and assume FoH coordinator responsibilities as needed.

**_

Customer Support:
_**- Respond to ad hoc Slack notifications from the client about Workplace or site specific questions. Redirect them to appropriate resources or channels as necessary.

  • Ensure prompt and positive responses aligned with the clients expectations of customer support and protocol to office incidents and requests
**_

Event Coordination:
_**- Update Site Specific event tracker with event information from JIRA. Review with Experience Coordinator or Experience Manager Weekly.

  • Pre Event Support: Support Experience Coordinator or Experience Manager with execution of event including support with booking rooms, sharing selfserve resources, answering questions from Event DRI
  • Support with event & office decorations, as needed
  • Day of event logistics: Support Experience Coordinator or Experience Manager with day of coordination including being present onsite, developing and setting up signage, vendor coordination, checkin logistics, event food and beverage set up, room setup
  • Post Event logistics: Support Experience Coordinator or Experience Manager with Event wrap up coordination including ensuring rooms are reset
  • Maintain WP specific fun cabinet for greeting cards decor
**_

Onsite Management:
_**- Update Site Specific onsite tracker with information from JIRA. Review with Experience Coordinator or Experience Manager Weekly.

**_

Projects:
_**- Coordinate move logistics

  • Assist with onsite vendor support and coordination as required
**_

Office Management:
_**- Floor walks (Daily & Weekly). Document audit information for Experience Coordinator or Experience Manager and ensure issues are raised with vendors.

  • Support issue with vendors as assigned and followup on progress and ensure that issue is resolved within expected SLA
  • Support Experience manager in ensuring that regular maintenance are being performed by vendors and tracked on maintenance calendar
  • Furniture resets (Daily)


 CBRE GWS
  • CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our clientcentric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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