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Contact Centre Advisor

3 months ago

Hull, Kingston upon Hull, United Kingdom Reach Full time
Hull

£22, Bonus + Company Benefits

Full-time

Closing date: 19/08/2023

Job Introduction

Home based, full time and part time opportunities available.


All new starters will be required to take part in a 2 week full-time induction, in person at the Hull office.

Must also be willing to travel to the Hull office as and when required for meetings and training.

Do you want to join the UK's largest news publisher, Reach plc?

If you have a real passion for delivering excellent customer service this could be the role for you
An exciting opportunity to join our dynamic Home-Based Customer Contact Team.

We're the UK's largest commercial news publisher, home to the UK and Ireland's most iconic digital platforms, magazines and newspapers.

From the Mirror, Daily Express and OK, to our regional titles such as the Liverpool Echo, MyLondon, Birmingham Live and the Manchester Evening News (plus lots more), our brands and the stories we cover are as varied as our people.


Our national Customer Contact Team serves our newspaper sales customers throughout England, Wales and Scotland in relation to general enquiries, cancellations and new subscriptions, as well as managing our digital subscriptions apps.

Therefore the ability to deal with a wide range of calls is essential.

Key Responsibilities

  • Ability to work at a fast pace and react promptly to all incoming calls with a polite and professional manner
  • To demonstrate a high level of accuracy and attention to detail
  • Ability to deal with customer enquiries and complaints
  • Demonstrate excellent product knowledge to maximise on all sales opportunities
  • Subscribing customers to their chosen newspaper
  • Dealing with cancellation calls and where possible retaining customers
  • Renewing customer subscriptions incl converting a customer onto direct debit (inbound & outbound)
  • General subscription queries incl. financial issues and digital queries
  • Maintain working relationships with internal and external customers
  • Cooperate with supervisors and managers to achieve a healthy and safe workplace and to take reasonable care of yourself and others


We are looking for positive, enthusiastic individuals with exceptional people skills and the ability to deal with a wide range of customers.

Excellent communication skills and the ability to handle objections effectively will help you to succeed in this role. You must be comfortable working in a KPI-driven environment, working towards set targets and objectives. Excellent spelling and grammar is essential and the ability to display excellent attention to detail.

Package Description

In addition to competitive salaries, bonus structures (if applicable) and a contributory pension scheme, Reach Plc offers a whole host of voluntary flexible benefits.

These include, free wellbeing apps and coaching support, Simply Health scheme, holiday purchase, technology and cycle schemes, staff discounts, season tickets & parking loans and an Employee Assistance Programme.