Service Coordinator

1 day ago


Hull, Kingston upon Hull, United Kingdom Post 2 Post Recruitment Ltd Full time
Service Coordinator

We are seeking a highly organised and motivated Service Coordinator to join our clients Service Division. The successful candidate will have complete responsibility for managing a group of Field Service Engineers. Manage the process of planned routine maintenance work and breakdown service visits, and all relevant customer communication.

Key Responsibilities
  • Service Scheduling:

    • Plan, schedule, and coordinate service appointments for garage equipment repairs, and maintenance.
    • Manage Field Service Engineers' daily schedules to optimise productivity and minimise downtime.
    • Prioritise urgent service calls and communicate effectively with customers regarding delays or changes in service.
  • Customer Communication:

    • Act as the primary point of contact for your assigned geographical area regarding service requests, providing timely updates and solutions.
    • Address and resolve customer complaints or issues in a professional manner, escalating when necessary.
    • Ensure follow-up after service completion to guarantee customer satisfaction.
  • Team Collaboration:

    • Work closely with the Service Manager and other departments to ensure seamless service operations.
    • Provide regular status reports on service schedules, technician availability, and ongoing issues
Requirements

Substantial experience as a Service Advisor or Workshop Controller in a large car dealership would be advantageous.

Our client is a provider of comprehensive garage equipment installation services based in Yorkshire.

They offer a wide range of services including supply and installation of vehicle lifts, air compressors, tyre/wheel equipment, exhaust extraction and more. Providing services to both car dealership service centres and independent garages, and are dedicated to customer satisfaction.


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