Operational Manager

• Scotland - Glasgow & North East Region (Hybrid)
• Closing21st May 2024
• Advertised from 8th May 2024

Do you have operational management skills within the social care sector? Are you a natural leader who has knowledgeand experience within the health and social care sectors? If this sounds like you, Quarriers are recruiting anOperational Manager to provide support across services we deliver in the Glasgow and North East of Scotlandregions.

Your new opportunity

We have a rare and exciting opportunity for an Operational Manager to join our Health, Children, and Families teamdelivering services across Scotland. As a key member of the leadership and management team you will beresponsible for ensuring that assigned services comply with statutory and legislative requirements andeffectively lead on performance management and quality assurance.

You will work with Service coordinators, Project Managers and the wider team providing support and guidance relatedto trauma informed practices, developing and monitoring service finances while focusing on key objectives withinthe organisational plan.

As an Operational Manager you will ensure staff and the people we support are the centre of best practice modelsincluding promotion of safety, health & wellbeing and that information is available across these key areasand accessible to all. #keepthepromise.

This is a full-time permanent role working 35 hours per week Monday – Friday in line with our agile working policy,which blends home-working with office time and service visits. You will also be required to provide operationalon-call support on a rotational basis (an on-call allowance will apply).

What you will need to bring to the role

• Be qualified or looking to work towards a relevant professional qualification at degree level orabove.
• Excellent communicator who can build long lasting professional relationships with internal andexternal stakeholders.
• Ability to motivate and lead teams in line with organisational plans andgoals.
• Knowledge, understanding and skills to be ableto share best practice and partnership working.
• A full driving licence is essential.

What's in it for you?

• Substantial holiday entitlement.
• Generous workplace pension.
• Family-friendly working policiesand procedures.
• Life Assurance.

Wider benefits including our Employee Assistance Programme, free physiotherapy & occupational healthsupport.

More about us

We are an ambitious organisation, and we believe that we have a role in making Scotland and better place.

Our vision: A Scotland in which people can access support, find kindness and thrive.

Our mission: To nurture supportive relationships, provide high quality care, and promote inclusive communities.

About Us

Quarriers is one of Scotland's leading social care charities. We provide practical care and support for vulnerablechildren, adults and families who face extremely challenging circumstances. We challenge poverty and inequalityof opportunity to bring about positive changes in people's lives.

This is an exciting opportunity to be part of our Glasgow Family Wellbeing Service, to positively impact on the livesof children, young people and their families, building empowering relationships to address the various, oftencomplex challenges they face. This is an innovative service, working alongside children and their familieswithin communities across Glasgow, providing whole family support which is easily accessible andnon-stigmatising. We listen and learn from children and families to develop the service alongside ourpartners.

We adopt a relational and restorative approach which helps families to strengthen relationships and reduce emotionaldistress. We invest in reflective and trauma-sensitive practice which guides workers to develop a relationshipwith family members characterised by trust, respect, honesty, compassion and open communication, placing thevoice of children, young people and their families at the centre of the support.

We are looking for a Team Leader to join our leadership team within Glasgow. In this position you will play a crucialrole in the on-going learning and development of the service and contribute to how we continue to best meet theneeds of families across the city. Building relationships and the ability to communicate effectively internallyas well as with external partners and agencies is at the heart of everything you will do.

You should have experience of working in a leadership capacity; of offering reflective support and/or supervision toa team of staff/students/volunteers and able to confidently respond to and manage risk.

Families are facing increasing challenges which makes this is a demanding role requiring tenacity, commitment andflexibility. No two days are the same

If you have a passion for working alongside families, have experience of keeping children safe, are committed torestorative approaches, and have a professional qualification in a relevant area such as Social Work, Teachingor equivalent in Child Care/Social Care or related area, accredited counselling qualification, or other relevantqualification at SCQF level 9 or higher, then we want to hear from you.

Base

We currently have a community base in the Pollok area of the southside. The role involves meeting partners andfamilies across the city, in their local communities.

Your wellbeing is important to us, we will support you to work in a way that gets the job done but maintains ahealthy work life balance. We will provide connection with the rest of the organisation including regularsupport from the local Service Manager and Assistant Director.

Salary, Conditions, Pension & Benefits

We will offer you a competitive salary, generous annual leave entitlement (40 days inclusive of 7 days publicholidays), flexible working opportunities and a contributory pension scheme and a place where you will besupported and valued and work with excellent and kind colleagues.

Additionally, Children 1st offers further staff benefits including a cash-back healthcare plan, membership of aCredit Union and access to a cycle to work scheme.

Further Information

This a permanent role of 35 hours a week, to be worked flexibly, including some weekends/evenings.

Our Options Dundee service works in partnership with families offering tailored packages of support to help familiesstay together. Based on the needs of the family, this includes supporting morning and bedtime routines in thefamily's home and offering a variety of sessions and groups for children and young people which also help themto access activities in the community.

This specialised service enables the children and young people to grow and develop – access their local area, broadentheir experiences and provide new opportunities which not only meet their needs but encourage them to flourishin a safe nurturing way.

The difference we make to families:

Families we work with find our support invaluable " I don't know what I'd do without them. I trust them, my childtrusts them – we both feel safe when they're in the house.....They've changed me and my child's life ."

What we are looking for....

We know how difficult it can be managing your work/life balance, and so we are offering flexible hours to work atweekends either on a Saturday or a on a Sunday or working on both days at the weekend. Work hours would rangefrom 5 hours to 15 hours.

As part of a small team, you will ensure that the highest level of physical and emotional care is provided to thechildren and young people. Experience in this type of work is preferred however we will consider allapplications. Full details of rota requirements will be discussed at interview. Please specify in yoursupporting statement the work pattern and hours you are looking for.

At Aberlour we want to make sure every child and young person has the love, support and opportunity they need toreach their potential. If you share the same vision, we want you to join our team.

What we offer...

As well as a supportive team and excellent training opportunities, we want all our employees to feel valued andrewarded for the vital work they do. When you work with us, we'll recognise your efforts with generousannual leave, an excellent employer pension scheme and a range of deals and discounts across variousretailers.

This is an exciting opportunity to lead our Regional Family Support Team to ensure the delivery of high-qualitysupport to people who are living across the East of Scotland who have a family member in prison.

Our Regional Manager will:

• Lead a team of staff and social work students to provide 1:1, family work in family homes, community venues,prison, and/or prison visitor centres.
• Liaise and contribute to key local and community forums such asCommunity Planning Partnerships, Third Sector Interface meetings, or Local Authority partners'meetings.
• Create and develop a range of support services to meet the local need across the East ofScotland.

About You

It is important that our Regional Manager is:

• Experienced in leading others.
• Passionate about developing high quality family supportpractice.
• Trauma-informed and rights-focused in all they do.
• Pro-active and skilled in buildingstrong, effective relationships with staff, local and regional partners, and stakeholders.
• Skilled increating support to meet the most challenging issues that impact families affected byimprisonment.
• Confident, resilient, and respectful when dealing with challenging situations.

If you are an experienced professional with managerial experience in social work, community work, family support, orother appropriate experiences and are passionate about making a difference for families impacted byimprisonment, then we want to hear from you.

• 25 flexible leave days plus 10 public holidays
• Hybrid & flexible working
• Employee Assistance Programme (Health Assured)

This is an excellent and rare opportunity for an experienced manager and qualified worker to join The Lilias GrahmTrust. The post involves supporting practitioners and families whilst developing parenting capacity assessmentand the delivery of service. The post holder will contribute to the unique culture and ethos of LGT.

Key Responsibilities:

The successful candidate will:

• Work proactively to achieving positive, engaging, relationships with families, all other services, andstakeholders.
• Lead their team and delegate effectively.
• Motivate families, individuals, and theteam with excellent communication, listening and interpersonal skills.
• Undertake high quality writtenassessments whilst demonstrating critical thinking and warmth in their assessments.
• Continually work todevelop the team and service delivery to ultimately benefit the families we serve.
• Contribute andparticipate in the development, and delivery of the day to day running of the service to promote of the welfareof staff and families.
• Monitor the efficiency and quality of policies, procedures, and currentdocuments, actively promoting a culture of continuous improvement.
• Provide supervision, coaching,mentoring, training and induction to staff and volunteers.
• Be committed and willing to meet the needs ofthe service, working 9am-5pm, five days a week and additional shift, evening and weekends asrequired.
• Participate in the on-call system which includes public holidays, evenings, andweekends.

Essential skills and Experience Required

The successful applicant will:

• Hold a degree in Social Work or another relevant degree eg psychology as a minimum qualification with ongoingpersonal development for continued practice.
• Be trauma informed with a working knowledge of thesignificant impact that poverty and systems have on children and families.
• Have a keen interest inattachment theory, child development and understanding of an approach of therapeutic parenting.
• Have acurrent working knowledge of child development, and attachment and trauma informed theory which will underpinpractice.
• Be registered with the Scottish Social Services Council and adhere to standards in line withtheir requirements.
• Have the creativity, compassion, and skill base to deliver robust and focusedparenting capacity assessments.
• Have a keen interest in the delivery of The Promise Scotland and thesupports required to scaffold families in the community.
• Have Line Management experience (essential) ofmulti-disciplinary agencies, in children and families.
• Be proficient in the use of Microsoft officeprogrammes, including Excel and PowerPoint.
• Hold a full driving licence and have use of their ownvehicle (mileage paid).
• Provide two references and join the PVG Scheme.

Who are we?

The LGT is a registered Scottish Charity which offers independent parenting capacity assessments within a ruralresidential setting near the village of Thornhill, 10 miles from Stirling town centre. We provided residentialplacements to parents and their child/children in cases where a Local Authority has concerns about the parent'sability to meet the children's needs. By working with the families, we are able to provide evidence -basedinformation about whether the child can remain safely within the family, and if so, what support is required.The LGT's practice is based on Kate Cairns 'Five to Thrive working model' and, via a 12-week parenting capacityassessment we assess, support, and develop parent's confidence, skills, and insight to promote healthyattachments. The LGT staff team work closely in partnership with independent consultants in Social Work,Psychiatry, Counselling, Health, Play, Music, and Art Therapy to provide a holistic and organic assessment.

The LGT has a committed and motivated staff team whose focus is to strengthen parent and child relationships toprovide a better future for families. We are committed to providing high quality support designed aroundfamilies' abilities, needs and choices and we do this by providing high quality services that will buildparent's and children's capacity to overcome stress and alienation arising from poverty and socialexclusion.

Values

At the Lilias Graham Trust, we know that there is no prescription or rulebook for every situation. We have thereforedeveloped a statement of values that will underpin and guide all our work. The successful candidate will havethe key qualities and share these common values.

The role holder will maintain and develop a culture of:

• Compassion : We will treat every parent, child, family and colleague with kindness, compassion,and warmth.
• Respect : We will treat every parent, child, family, and colleague withrespect for our shared humanity as well as for our individual uniqueness. Although we will make assessments, wewill not jump to judgemental conclusions and will work in a transparent, honest, and equalising way. Humanbeings are fallible, and we can all make mistakes. This shared aspect of being human is something weunderstand.
• Hope : We will create the conditions within which hope can blossom, bybelieving in the potential of families and understanding how difficult things have been in thepast.
• Trust : We will seek to earn the trust of the families we work with. Throughtransparency, honesty, and solidarity we will aspire to be trustworthy in everything we do, even when outcomesmay not be what everyone would hope for.
• Care : All our work will be underpinned bytaking time to build authentic, warm, and caring relationships with parents and children. Through properlistening and empathy, we will seek to understand families, their situations, and future hopes.

At LGT families are provided with an opportunity to achieve their potential. As a practice manger you will look forthese glimmers of potential and guide the team through evidence-based practice.

Outline of Terms of Employment:

Contract: Permanent

Leave entitlement: 20 Annual leave days & 10 Public Holidays

Hours of Duty: 40 hours per week

Shift work: Shift and weekend work may be required.

On Call: The post holder will participate in the on-call system,