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Senior Application Support Analyst

3 months ago

Bothwell, South Lanarkshire, United Kingdom Nhs Lanarkshire Full time

Previous Applicants Not Required

The Position

The Business Intelligence Developer will be the designated lead for specific workloads and customers while collaborating with the rest of the BI team to handle daily tasks.

The BI Developer will create, enhance, and manage business intelligence solutions, including data analytics platforms and reporting tools.

Additional Details About the Role

Information Management heavily relies on robust and precise processes to ensure the reliability of the data supporting departmental information and analysis. All development activities should align with Agile Methodologies and undergo a rigorous QA process.

The ideal candidate will translate business requirements into technical specifications, develop ETL and schema for reporting purposes, and also guide Junior BI Developer by assigning tasks, providing support, and supervision.

They will also take the lead in identifying solutions for issues raised during UAT, possess a clear plan for transitioning to production, create and maintain documentation and SOPs for ETL, DB, and schema objects for all DataMarts developed.

NHS Lanarkshire

Have you ever dreamt of being part of NHS Lanarkshire? This could be your chance to join Team Lanarkshire.

At NHS Lanarkshire, we prioritize the patient in all our operations. Every team member contributes significantly to how we deliver healthcare services.

We cater to a population of 655,000 in rural and urban areas across North and South Lanarkshire. NHS Lanarkshire encompasses Acute Services (offering hospital-based services across 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships delivering integrated primary healthcare and social care services to local and surrounding communities.

What We Expect from You
  • The candidate must hold a degree or have equivalent experience, preferably in a computer-related field. They should have previous experience in a senior technical support management role within an IT department.
  • Experience and certifications in an enterprise RDMS from reputable vendors like Microsoft or Oracle are required.
  • Proficiency in modern server operating software, notably from vendors such as Microsoft, is essential.
  • Skilled in using standard desktop software such as the Microsoft Office suite.
  • Understanding of Clinical Diagnostic, Patient Management, Clinical Support & Business Services applications in healthcare.
  • Demonstrated experience in supervising staff.
  • Familiarity with project management principles and methodologies.
  • Must possess a valid UK/EU/EEA driving license.
Desirable Qualifications
  • Educational background in an IT-related discipline.
  • Proven track record in supporting TCP/IP networks and MS Windows server operating systems. Familiarity with Microsoft Active Directory.
  • Thorough knowledge of the management and support techniques necessary to maintain Microsoft products, including operating systems, SQL Server, and the MS Office suite.
  • Knowledge of healthcare applications.
  • Understanding of project management principles and methods.
  • Ability to collaborate as part of a team or independently to achieve IT Helpdesk or IT Management objectives.
  • Aptitude to work under pressure and meet set deadlines.
  • Excellent communication and interpersonal skills.
  • Responsibility to ensure resolution of IT Helpdesk calls within specified service level agreements.
  • May need to participate in the departmental on-call rotation.
Contract Specifications
  • Permanent Position
  • Full-time Role
  • 37 hours per week
Location and Work Schedule

This role is based in the Information Management Department within Kirklands - NHSL Headquarters.

Work hours for this position are Monday to Friday from 9am to 5pm.

Keen to Learn More?

If you wish to learn more, we are eager to hear from you.

Please get in touch with Stuart Wallace, Information Manager

For queries about the application process, please contact Nicole McMillan, Recruitment Administrator

Why Choose NHS Lanarkshire?

Join us and explore a supportive environment where you can enhance your skills and advance your career.

Some of the benefits at NHS Lanarkshire include:

  • A minimum of 27 days of annual leave with increases based on tenure
  • At least 8 public holidays per year
  • Membership in the NHS Pension Scheme with life insurance benefits
  • Paid sick leave that grows with service length
  • Access to occupational health and employee counselling services
  • Policies and procedures supporting work-life balance

NHS Lanarkshire offers diverse support services on various topics affecting both work and personal life, including occupational health, spiritual care, and independent counseling.

Additional Information
  • Application deadline is midnight on the specified date.
  • For assistance with Jobtrain application completion, refer to the provided link.
  • Communication is primarily through email; please ensure accurate email information.
  • Regularly check email (including spam folders) and Jobtrain account for updates.
  • Contact Jobtrain Candidate Support Hub for system-related assistance.
  • We recommend using Google Chrome or Microsoft Edge for Jobtrain.
  • Application forms are final upon submission; no further edits allowed.

NHS Lanarkshire is dedicated to building a workforce that mirrors the diverse society we live in, where everyone can thrive based on their skills and talents, irrespective of differences.

Due to anticipated high interest, we may close applications once we reach sufficient submissions. Please apply early.

*Care experienced applicants refer to individuals with specific caregiving backgrounds.

While this advert pertains to a specific role/location, shortlisted candidates may be considered for similar openings elsewhere.

Kindly note, roles requiring a driving license mandate a full UK/EU/EEA license.

NHS Lanarkshire is obligated to employ individuals with proper UK work permissions.

Verification of UK work entitlement is mandatory for all prospective employees, regardless of nationality; refer to UK Visas & Immigration rules for details.

From April 1, 2024, NHS Agenda for Change staff in Scotland will transition to a reduced 37-hour week without earnings impact, pro rata for part-time employees.

NHS Lanarkshire will implement this change, ensuring a smooth transition in all areas to meet safety standards. Full integration of the 37-hour week commitment is a priority.

NHS Lanarkshire Recruitment Website

Ready to join us?