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Customer Support Administrator

3 months ago

Brighton, United Kingdom Page Personnel Secretarial & Business Support Full time

Customer Support Administrator

The Customer Support Administrator will oversee the customer service department in the public sector. The role requires excellent communication, attention to detail, and a customer-centric approach.

Company: Regulatory Body

Our client is a regulatory body operating in the public sector with a large team in Brighton.

Key Responsibilities for a Customer Support Administrator

  • Leading a team to deliver exceptional customer service.
  • Handling escalated customer queries and complaints.
  • Ensuring compliance with standards and regulations.
  • Using metrics and reports to improve customer service.
  • Providing training and team support.
  • Collaborating with other departments for customer experience enhancement.
  • Implementing strategies to boost customer satisfaction.
  • Understanding industry regulations and guidelines.

Profile

  • Background in customer service, particularly in the public sector.
  • Strong leadership and team management skills.
  • Proficient in handling customer queries and complaints.
  • Knowledgeable about customer service metrics and reporting.
  • Familiar with industry regulations and guidelines.
  • Excellent communication and interpersonal abilities.
  • Capability to work under pressure and meet deadlines.
  • Commitment to continuous improvement and customer satisfaction.

Job Offer

  • Salary of £25,505.
  • Supportive work environment in Brighton with opportunities for professional growth.
  • Chance to make a significant impact in the public sector.
  • Work with a dedicated and dynamic team.
  • Standard public sector holiday allowance.
  • 25 days annual leave.
  • 6 days a month in office.