Customer Experience and Support Administrator

2 months ago


Brighton, Brighton and Hove, United Kingdom Accurate Background Full time
Job Summary

We are seeking a highly skilled and detail-oriented Service and Support Admin to join our team at Accurate Background. As a key member of our support team, you will play a vital role in ensuring a seamless pre-employment screening experience for our clients and candidates.

Key Responsibilities
  • First-Line Support: Provide timely and effective support to candidates through our support inbox and phone lines, addressing any queries or challenges they may face during the screening process.
  • System Administration: Collaborate with Client Relationship Managers and Implementation Coordinators to provide system administration support, including creating new candidate forms, adjusting account configurations, and quality checking tasks.
  • Project Support: Work with the implementations team to deliver ad-hoc projects and achieve strategic goals, utilizing your technical skills and knowledge to drive success.
Requirements
  • Technical Skills: Proficiency in system administration, technical support, and project coordination.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex technical information to non-technical stakeholders.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.
What We Offer
  • Competitive Compensation: A competitive salary and performance-based bonus structure.
  • Benefits Package: A comprehensive benefits package, including medical, dental, and 401k.
  • Professional Development: Opportunities for professional growth and development, with a focus on technical skills and industry knowledge.


  • Brighton, Brighton and Hove, United Kingdom Parna Recruitment Full time

    Job Title: Brand AmbassadorAbout the Role:We are seeking a skilled Brand Ambassador to deliver an exceptional product experience through engagement with adult smokers and nicotine pouch users. As a key representative of our company, you will execute POS Materials and Incentives within stores, driving the success of our launches and in-store activation.Key...


  • Brighton, Brighton and Hove, United Kingdom Hays Business Support Full time

    About the RoleWe are seeking a highly skilled Customer Support Administrator to join our team in Brighton. As the first point of contact for customers, you will provide exceptional service and support via phone and email.Key ResponsibilitiesHandle high-volume inbound calls and respond to customer emails in a timely and professional manner.Signpost customers...


  • Brighton, Brighton and Hove, United Kingdom Law Support Full time

    Job Summary: We are seeking a skilled and experienced paralegal to join our private client department at Law Support. The successful candidate will be responsible for managing the administration of estates with limited supervision, drafting accounts for estates, and dealing with more complex estates and wills.Key Responsibilities:Manage the administration of...


  • Brighton, Brighton and Hove, United Kingdom Dobbies Garden Centres Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Support Agent. As a key member of our restaurant team, you will play a vital role in delivering exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide excellent customer service by...


  • Brighton, Brighton and Hove, United Kingdom Dobbies Garden Centres Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Support Agent. As a key member of our Restaurant team, you will play a vital role in delivering exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide excellent customer service by...


  • Brighton, Brighton and Hove, United Kingdom Dobbies Garden Centres Ltd Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Support Agent. As a key member of our Restaurant team, you will play a vital role in delivering exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide excellent customer service by...


  • Brighton, Brighton and Hove, United Kingdom Outdoor and Cycle Concepts Ltd Full time

    Store Manager Job DescriptionWe are seeking a highly skilled and experienced Store Manager to join our team at Outdoor and Cycle Concepts Ltd. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth in our stores.Key Responsibilities:Lead and motivate a team of...


  • Brighton, Brighton and Hove, United Kingdom Outdoor and Cycle Concepts Ltd Full time

    Store Manager Job DescriptionWe are seeking a highly skilled and experienced Store Manager to join our team at Outdoor and Cycle Concepts Ltd. As a Store Manager, you will be responsible for leading a team of retail professionals to deliver exceptional customer service and drive sales growth in our stores.Key Responsibilities:Lead and motivate a team of...


  • Brighton, Brighton and Hove, United Kingdom Hays Business Support Full time

    Your new companyA highly regarded local employer in Brighton is recruiting a permanent Customer Support Administrator to join the team. Based in newly refurbished and modern offices, you will work on a hybrid schedule (6 days/month in the office). This is a great opportunity to join a stable team with excellent benefits and career opportunities.Your new...


  • Brighton, Brighton and Hove, United Kingdom Hays Business Support Full time

    Your new companyA highly regarded local employer in Brighton is recruiting a permanent Customer Support Administrator to join the team. Based in newly refurbished and modern offices, you will work on a hybrid schedule (6 days/month in the office). This is a great opportunity to join a stable team with excellent benefits and career opportunities.Your new...


  • Brighton, Brighton and Hove, United Kingdom Hays Business Support Full time

    About the RoleYour new company is a highly regarded local employer in Brighton, seeking a permanent Customer Support Administrator to join their team. Based in newly refurbished and modern offices, you will work on a hybrid schedule (6 days/month in the office). This is a great opportunity to join a stable team with excellent benefits and career...


  • Brighton, Brighton and Hove, United Kingdom Hays Business Support Full time

    About the RoleYour new company is a highly regarded local employer in Brighton, seeking a permanent Customer Support Administrator to join their team. Based in newly refurbished and modern offices, you will work on a hybrid schedule (6 days/month in the office). This is a great opportunity to join a stable team with excellent benefits and career...


  • Brighton, Brighton and Hove, United Kingdom HM Courts and Tribunals Service Full time

    Job Title: Administrative OfficerJob Summary:HM Courts and Tribunals Service (HMCTS) is seeking an Administrative Officer to join our team. As an Administrative Officer, you will play a vital role in supporting the justice system across England and Wales, ensuring that justice works for everyone.Key Responsibilities:Prepare and process court and tribunal...


  • Brighton, Brighton and Hove, United Kingdom HM Courts and Tribunals Service Full time

    Job Title: Administrative OfficerJob Summary:HM Courts and Tribunals Service (HMCTS) is seeking an Administrative Officer to join our team. As an Administrative Officer, you will play a vital role in supporting the justice system across England and Wales, ensuring that justice works for everyone.Key Responsibilities:Prepare and process court and tribunal...


  • Brighton, Brighton and Hove, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Support Administrator OpportunityYour new company, a government agency in Brighton, is seeking a Customer Support Administrator to join their team on a 12-month fixed-term contract. This role offers a supportive environment, full technical training, and a hybrid schedule with 6 days/month in the office.About the RoleAs the first point of contact for...


  • Brighton, Brighton and Hove, United Kingdom HM Courts and Tribunals Service Full time

    About the RoleWe are seeking an experienced Administrative Officer to join our team at HM Courts and Tribunals Service. As an Administrative Officer, you will be responsible for carrying out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.Key...


  • Brighton, Brighton and Hove, United Kingdom Tate Full time

    Customer Support AdministratorBrighton, Hybrid (6 days in the office per month)Full-time - 5 days a weekFixed term contract 12 monthsSalary £25,505Our client, a public sector organisation in Brighton, is seeking a Customer Support Administrator to join their Customer Support team. The successful candidate will support customers with workplace pensions...


  • Brighton, Brighton and Hove, United Kingdom Tate Full time

    Customer Support AdministratorBrighton, Hybrid (6 days in the office per month)Full-time - 5 days a weekFixed term contract 12 monthsSalary £25,505Our client, a public sector organisation in Brighton, is seeking a Customer Support Administrator to join their Customer Support team. The successful candidate will support customers with workplace pensions...


  • Brighton, Brighton and Hove, United Kingdom Parmar Staffing Full time

    Job DescriptionExecutive Assistant - Brighton, East Sussex £32,000 to £35,000 Monday to Friday 9am-5pm Hybrid Working 3 days in office Pension, Holidays.OverviewWe are seeking an experienced Executive Assistant to join our team at Parmar Staffing in Brighton. The successful candidate will provide administrative support to our senior staff members, working...


  • Brighton, Brighton and Hove, United Kingdom Parmar Staffing Full time

    Job DescriptionExecutive Assistant - Brighton, East Sussex £32,000 to £35,000 Monday to Friday 9am-5pm Hybrid Working 3 days in office Pension, Holidays.OverviewWe are seeking an experienced Executive Assistant to join our team at Parmar Staffing in Brighton. The successful candidate will provide administrative support to our senior staff members, working...