Customer Service Representative

3 weeks ago


Brighton, Brighton and Hove, United Kingdom Hays Business Support Full time

Your new company

A highly regarded local employer in Brighton is recruiting a permanent Customer Support Administrator to join the team. Based in newly refurbished and modern offices, you will work on a hybrid schedule (6 days/month in the office). This is a great opportunity to join a stable team with excellent benefits and career opportunities.

Your new role

Working closely with businesses across the UK, you will act as the first point of contact for any queries via phone and email. You'll provide exceptional customer service and work to ensure you fully understand all queries, often explaining complex technical information when required.

  1. Handling high volume inbound calls
  2. Responding to customer emails
  3. Signposting customers to information
  4. Explaining technical information and processes
  5. Updating and logging information on CRM and internal systems
  6. Escalating queries when necessary
What you'll need to succeed

You'll have previous customer service/call centre experience (in an office-based environment) and be able to demonstrate examples of when you've provided an excellent customer journey. Knowledge of MS Office & CRM is also required. This position is based in Brighton, so you will live within a commutable distance of the office.

What you'll get in return

You'll receive a salary of £25,500, working 35 hours/week (Monday to Friday, 9am to 5pm). 25 + 8 days holiday, with the opportunity to earn up to 2 days/month additional leave through overtime (up to 24 days per year). The organisation also offers a market leading pension of 29% employer contribution and a hybrid working policy of 6 days/month in the office. You'll also receive full training from industry experts, including a 7-day induction.



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