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Co-ordinator

3 months ago

Chester, Cheshire, United Kingdom Central Reservations Full time

We
are looking for a central reservationist to join our central reservations team.
The successful candidate will join our friendly team,
taking bookings for the Brownsword and Abode hotel collection. Working within
this team you will interact with our guests on a daily basis within a fast
paced environment, delivering excellent levels of customer service. Responding
to guest calls and emails for our 4 Abode hotels and 8 hotels from the
Brownsword collection.

Location: Our central reservations team are based at
the ABode Chester, located in the heart of the city and has a modern, stylish
and sophisticated design, making it a joy to work in.

Hours: Full time. The office is open 7 days, shifts
will cover 5 days

What you'll need;

·
Previous hotel reception or reservations experience – minimum 6
months

·
Strong administration skills and confident using Opera PMS

·
Basic understanding of group bookings may be helpful – but not
essential

·
Self confidence, energy and enthusiasm

·
Excellent customer service skills

·
The ability to remain calm in a busy office environment

What you'll be doing:

·
Responding to all individual and group enquiries
via telephone and email in an efficient and timely manner and inline with
company SOP's

·
Providing potential guests with the correct and
up to date information on bedroom availability, pricing and dinner & spa
availability

·
Updating all online bookings in line with the
company SOPs

·
Managing daily arrival checks and none arrival
checks

·
Providing excellent product knowledge of all
hotels, their facilities, packages and offers at all times

·
Upselling and cross selling across all outlets
and properties

·
Delivering excellent customer service to all
internal and external customers

To say thank you, we have many perks:

Competitive
pay – We are proud that everyone who joins our group gets a competitive a
rate of pay, irrespective of age, plus you get service charge and tips on
top. Treat
yourself once in a while with lots of retail and hospitality perks through
our Perkbox platform. Excellent
discounts across our family of hotels – you will be entitled to 25% off
food & beverage in our hotels plus we offer an amazing staff rate of
£25 B&B per person across the group & your friends and family get
special rates too. We
understand it's OK not to be OK, so we offer an externally run
confidential helpline for any support you require about anything you might
need as part of our Employee Assistance Programme. We
sustain you physically too, meals when you are on duty are free. Everyone
can learn and develop - our development pathways are unique to us and are
the best in the business. We
provide lots of opportunity to progress and move up – we have made
hundreds of internal promotions, including to General Manager level. We like
to say a special thank you for every year you are with us - our milestone
awards include Champagne, afternoon tea, or dinner for you and someone
special. When you reach the big milestones, you receive extra special
gifts on top like longer hotel stays, extra days off and a unique gift
especially chosen for you.

About our family of hotels

We bring a family of hotels together under one roof, ready to welcome guests with open arms, warm hearts and experiences that are simply memorable.

Each of our hotels are unique, individual, and quirky in personality. Quality is fundamental to everything we do, and it is the simple things that matter. We believe everyone should feel included, special and welcome, and that applies to our team and our guests.

We have very unique hotels in very special locations, from the award winning Gidleigh Park in Devon, the 900-year-old Amberley Castle to our cool city centre Abode Manchester set in a 19th century textile factory, two minutes from Piccadilly train station – to see the whole group, take a look here

One click apply to become part of our family that works hard & plays hard too, inspires and supports each other and has a load of fun along the way.