Customer Service Representative

1 week ago

Chester, Cheshire, United Kingdom Co-op Group Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Team Member. As a key member of our store team, you will be responsible for providing exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.

Key Responsibilities
  • Provide friendly and thoughtful service to customers, responding to their queries and championing Co-op products and Membership.
  • Work together with colleagues to solve problems for customers and members, ensuring a positive shopping experience.
  • Ensure the store is safe and legal, maintaining accurate stock levels, prices, and temperatures.
  • Support the introduction of new products and services, sharing experiences with colleagues to drive continuous improvement.
  • Contribute to local community activities and events, promoting Co-op's values and commitment to social responsibility.
What We Offer
  • Competitive hourly rate of £12.00.
  • 20 hours per week + regular overtime, permanent, part-time contract.
  • Flexible working pattern, including early mornings, afternoons, late evenings, and weekends.
  • Full, paid training and development opportunities.
  • Access to virtual healthcare services for you and your family.
  • 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
  • Pension scheme with up to 10% employer contributions.
  • Wagestream money management app.
  • 31 days of holiday (including bank holidays, pro rata for part-time colleagues).
Why Co-op?

At Co-op, we're committed to building diverse teams and creating inclusive environments where colleagues can thrive. We celebrate our differences and recognize the importance of reflecting the communities we serve. If you're passionate about delivering exceptional customer service and contributing to a positive work environment, we'd love to hear from you.

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