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Complaints Officer

3 months ago

Hackney, United Kingdom Fox Morris Group Full time

Are you an Complaints Officer looking for a new opportunity?

Rate Negotiable

3-6Months Contract

RESPONSIBLE FOR:

  • Checking and quality assuring the work of others
  • Leading on work streams that involve managing the input of others
  • Leading on projects that involve managing the input of others from across the organisation, and could involve partners

KNOWLEDGE AND EXPERIENCE:
The Business Analysis team will be made up of Performance Officers with a diverse range of knowledge and experience.

Performance Officers should therefore be able to evidence experience of delivering positive outcomes in at least one of the following contexts:

  • Performance management
  • Business process analysis and redesign
  • Cost benefit analysis
  • Risk analysis
  • Benchmarking
  • Value for money assessment and analysis
  • Service review and improvement
  • Business and service planning
  • Performance assurance
  • Complaints investigations/learning from complaints


If you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV.

We regularly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.

Job Type:
Temporary contract

Contract length: 3-6 months

Salary:
£24.00-£30.00 per hour

Expected hours: 35 per week

Schedule:

  • Monday to Friday

Education:

  • Certificate of Higher Education (preferred)

Experience:

  • Stage 2 Complaints: 1 year (required)
Housing Ombudsman: 1 year (required)

Work Location:
In person

Reference ID: