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Central Housing Complaints Team Leader

2 months ago

Hackney, United Kingdom Neway International Ltd Full time
Central Housing Complaints Team Leader

Neway International Ltd is seeking a highly skilled Central Housing Complaints Team Leader to join our client, Hackney Council.

This is an exciting opportunity to lead a team that coordinates complaint handling across Housing Services, driving performance and improvement.

Key Responsibilities:

  • Allocate incoming complaints and Member/Mayoral enquiries to the right service areas for swift investigation.
  • Ensure Senior Complaints Officers make timely updates to residents on the progress of their cases.
  • Monitor complaint investigations to meet service standard deadlines and maintain accurate records on the Council's complaints system.
  • Prepare high-quality complaints performance reports for Housing Services management teams.

About the Role:

This role is a key part of achieving high-quality services for Hackney residents, with a focus on resident-focused complaint handling.

What You'll Need:

To succeed in this role, you'll need strong leadership skills, excellent communication, and the ability to drive performance improvement.

About Neway International Ltd:

Neway International Ltd is a leading provider of recruitment services, working closely with clients like Hackney Council to find the best talent.