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Front Office Ambassador

2 months ago

Hackney, United Kingdom Hyatt Regency London Stratford and Hyatt House London Stratford Full time
About the Role

We are seeking a skilled and friendly Front Office Host/Hostess to join our team at Hyatt Regency London Stratford and Hyatt House London Stratford. As a Front Office Host/Hostess, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for all visitors.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their queries and resolving any issues in a timely and professional manner.
  • Check-in and check-out guests, ensuring that all necessary information is accurate and up-to-date.
  • Manage guest requests and complaints, escalating issues to management as necessary.
  • Work collaboratively with other departments to ensure seamless delivery of services to guests.
  • Participate in ongoing training and development to improve skills and knowledge.
What We Offer
  • A competitive salary and benefits package.
  • The opportunity to work with a global brand and be part of a dynamic and diverse team.
  • Ongoing training and development opportunities to help you grow and succeed in your career.
  • A fun and supportive work environment with a focus on teamwork and collaboration.
About Us

Hyatt Regency London Stratford and Hyatt House London Stratford are two of the most exciting hotels in the UK, located in the heart of Westfield Stratford's urban shopping and entertainment complex. We offer a unique and dynamic work environment, with a focus on delivering exceptional customer service and creating memorable experiences for our guests.