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Customer Relationship Officer

2 months ago

Hackney Derbyshire, United Kingdom Hatched Recruitment Group Full time

Customer Relationship Officer Hackney Job Role We are looking for an experienced and ambitious member of staff to join our Customer Relationship Team in Building Maintenance. We carry out a wide range of functions such as stage 1 complaints, Mayors and Members enquiries, as well as Freedom of information requests and various special projects. Purpose of the Job To promote a customer-focussed approach to repairs through effective management of complaints, Mayoral and Member /Ombudsman enquiries, and FOIs. This will include: coordinating any investigative work, ensuring that responses are in line with Hackney Council standards, managing customer /stakeholder relations, and ensuring effective resolution of any outstanding issues /repairs. To take direct responsibility for the management / coordination of complex repairs, including leaks, high value external works and works to commercial premises / community Halls. To support the development of a customer-focused culture through learning from complaints and analysis of customer feedback, including identification of improvements, new ways of working and potential changes to policy and procedures