Customer Services
5 months ago
We are seeking a dynamic, vibrant person to join the Order Office and to offer 1st line IT support to the company.
The position entails dual roles, primarily providing customer services to our clients and second providing 1st line IT support to the company.
Customer Services - approx. 70% of role
- The tasks include telephone liaison with customers, sales representatives, logistics and management, they will take and process orders, prepare invoices and general office administration.
1st Line IT Support - approx. 30% of role - You will serve as the initial primary contact between users and the IT Support Team which is outsourced. Exceptional customer care skills are essential. You will be encouraged to take ownership of user issues, only escalating them if you are unable to resolve them. This is an ideal opportunity for someone perhaps looking to progress their career, confident in their IT Support skills. Working in a small company you will have the opportunity to experience and learn many tools and technologies you may not have had exposure to. A minimum of 1-2 years in a customer facing 1st line support in a small business environment
- not purely in a Service Desk capacity
Knowledge and experience working with Windows 10
Confident in troubleshooting and finding resolutions to issues raised.
- Install, configure, and maintain computer hardware and software
- Troubleshoot network connectivity issues
- Set up and manage user accounts in Active Directory
A good base knowledge of hardware and troubleshooting common issues
Excellent communication and customer care skills - this is essential
There is a requirement to be onsite 5 days a week
Must have professional attitude and have the Right to Work in the UK.
**Salary**: £24,000.00-£28,000.00 per year
**Benefits**:
- Company pension
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- A-Level or equivalent (required)
**Experience**:
- Technical support: 1 year (required)
- Customer service: 1 year (required)
**Language**:
- Italian (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
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