Customer Service Advisor

7 months ago


Hackney, United Kingdom Deekay Technical Full time

To provide a first class professional customer service to residents and customers of London Borough of Hackney as a first point of contact.

To resolve complex technical enquires from visitors in relation to a wide range of housing management and leasehold enquiries including repair notifications, rent and general housing management enquiries.

To possess extensive technical knowledge of a wide range of functions, policies and procedures in order to resolve resident concerns and provide a one stop shop service.

To contribute towards service development plans and support the management in implementation of these plans.

Rate: £15.64 Umbrella

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £15.64 per hour

**Benefits**:

- Employee discount
- Life insurance

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)
- local authority: 1 year (preferred)

Work Location: In person



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