Customer Service Advisor

3 weeks ago


Hackney, United Kingdom chase recruitment group ltd Full time

**PURPOSE OF JOB**:
To provide a first class professional customer service to residents and customers of Hackney Housing as a first point of contact through effectively interacting with customers and delivering information in answer to customer enquiries.

The Housing Service operates two contact centres. You will be allocated to either the Neighbourhood Contact Centre which handles calls for Tenancy and Leasehold Services or the Repairs Contact Centre.

**KEYACCOUNTABILITIES**:
- Answer telephone enquiries from customers in a professional manner that effectively addresses the concern raised
- Research required information using accessible resource.
- Meet with corporate targets for first call resolution and other key metrics
- To provide a high quality response to enquiries in accordance with internal quality thresholds as laid out in the balanced scorecard.
- Provide customers with relevant information to resolve their enquiry.
- Taking credit/debit payments from customers
**Qualifications and Knowledge Requirements**:

- Experience of dealing with customer enquiries.
- Experience of working in a customer service environment
- Experience of team work within a busy office environment.

Knowledge of principles behind delivering an excellent customer service



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