Customer Service Advisor
3 weeks ago
**PURPOSE OF JOB**:
To provide a first class professional customer service to residents and customers of Hackney Housing as a first point of contact through effectively interacting with customers and delivering information in answer to customer enquiries.
The Housing Service operates two contact centres. You will be allocated to either the Neighbourhood Contact Centre which handles calls for Tenancy and Leasehold Services or the Repairs Contact Centre.
**KEYACCOUNTABILITIES**:
- Answer telephone enquiries from customers in a professional manner that effectively addresses the concern raised
- Research required information using accessible resource.
- Meet with corporate targets for first call resolution and other key metrics
- To provide a high quality response to enquiries in accordance with internal quality thresholds as laid out in the balanced scorecard.
- Provide customers with relevant information to resolve their enquiry.
- Taking credit/debit payments from customers
**Qualifications and Knowledge Requirements**:
- Experience of dealing with customer enquiries.
- Experience of working in a customer service environment
- Experience of team work within a busy office environment.
Knowledge of principles behind delivering an excellent customer service
-
Leasehold Services Officer
3 weeks ago
Hackney, United Kingdom AKTON Resourcing Ltd Full timeLeasehold Services OfficerHackney To positively contribute to the Leasehold Services Team responsible for the effective recovery of major works, ground rent, service charge, reserve fund, shared ownership rent and any other specified debt from leaseholders, freeholders and shared owners.To bring complex and contentious cases to the attention of the...
-
Sales Assistant
3 days ago
Hackney Central, United Kingdom SLS Recruitment Full timeBased in London, our client is currently recruiting for sales and customer service advisors due to their recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility and a can do attitude.ALL successful candidates MUST be 18+ and...
-
Interim Deputy Payroll Manager
3 weeks ago
Hackney, United Kingdom Portfolio Payroll Limited Full timeMy client based in Hackney are looking to recruit a Deputy Payroll Manager on a temporary basis. To assist the Payroll Manager with the management of the Payroll Team to provide an efficient and effective payroll service to the Client. To deputise for the Payroll Manager in their absence and be a senior advisor to the Client on all matters relating to...
-
Interim Deputy Payroll Manager
3 weeks ago
Hackney, United Kingdom Portfolio Payroll Limited Full timeMy client based in Hackney are looking to recruit a Deputy Payroll Manager on a temporary basis.To assist the Payroll Manager with the management of the Payroll Team to provide an efficient and effective payroll service to the Client.To deputise for the Payroll Manager in their absence and be a senior advisor to the Client on all matters relating to payroll...
-
HR Assistant
4 weeks ago
Hackney, United Kingdom Recroot Ltd Full timeRecroot are looking for a HR Assistant to join our client based with Hackney Council. This role will be starting at the beginning of January (for at least 6 months) working full time Purpose of the post: - Work collaboratively within the HR team, providing admin support to the team and best practice HR advice and support to the Trust and schools as...
-
Leasehold Services Officer
4 weeks ago
Hackney, Derbyshire, United Kingdom AKTON Resourcing Ltd Full timeLeasehold Services Officer Hackney To positively contribute to the Leasehold Services Team responsible for the effective recovery of major works, ground rent, service charge, reserve fund, shared ownership rent and any other specified debt from leaseholders, freeholders and shared owners. To bring complex and contentious cases to the attention of the...
-
Financial Sales Advisor
4 weeks ago
Hackney, United Kingdom Recruit UK Full time**_Do you have experience within sales & are interested in a career within financial services?_** **_Would you like to work for a well-established financial planning firm, providing unregulated financial advice to clients & helping them manage their finances for the better?_** We are on the hunt for motivated, confident and ambitious individuals to join...
-
Field Service Engineer
4 days ago
Hackney, Derbyshire, United Kingdom Concept Resourcing Full timeMedical Field Service Engineer - £35,000 per annum East & North London inner m25 Area Are you an experienced Field Service Engineer with specialist electrical and mechanical experience seeking a change of industry? How does a new opportunity to expand your existing skill set into the Medical devices industry sound to you? Not only is this a great...
-
Leasehold Services Officer
3 weeks ago
Hackney Central, United Kingdom Diamond Blaque HR Solutions Full timeDescriptionWe are recruiting a Leasehold Services Officer for a public sector client in East London who can process all permissions and queries relating to the Lease, including applications for alteration or improvement and lease enforcement. The officer will ensure all leasehold account details are accurate, including lease/property ownership transfer,...
-
Housing Liaison Officer
4 weeks ago
Hackney, United Kingdom BDS Northern Full timeBDS are currently recruiting for a Housing Liaison Officer to be based in Victoria Park, Hackney and surrounding areas London. - Provide a visible, accessible face-to-face service to renting customers, homeowners and shared-owners in the Set, co-ordinate, track, and ensure completion of, actions with Estate Services, Asset Services, Specialist teams and...
-
Interim Deputy Payroll Manager
4 weeks ago
Hackney, Derbyshire, United Kingdom Portfolio Payroll Limited Full timeMy client based in Hackney are looking to recruit a Deputy Payroll Manager on a temporary basis. To assist the Payroll Manager with the management of the Payroll Team to provide an efficient and effective payroll service to the Client. To deputise for the Payroll Manager in their absence and be a senior advisor to the Client on all matters relating to...
-
Income Collection Officer
4 weeks ago
Hackney, United Kingdom KHAN'S D.I.Y LIMITED Full timeResponsible for managing a patch of temporary accommodation accounts to ensure that all monies owed in respect of rent and service charges are collected as efficiently as possible. To make contact with clients, including appointments at the pre-notice and pre-legal stages where there are outstanding arrears. To work on the front-of-house counter for...
-
Hybrid Concierge Role
5 days ago
Hackney, United Kingdom Citidwell Full timeResponsibilities: This is a hybrid-role. You will be expected to have some handyman experience for any quick/on-site repairs that may need assistance. - Provide exceptional guest services and ensure customer satisfaction - Greet and welcome guests upon arrival - Assist guests with inquiries, requests, and reservations - Provide information about local...
-
Guest Service Supervisor
4 weeks ago
Hackney, Derbyshire, United Kingdom Aspers Casino Full timeWe are seeking to recruit an experienced Supervisor that will join our Food and Beverage Operations team for our hugely successful Aspers Westfield Stratford City. Discounts in Westfield shopping centre. Competitive salary. Employee assistance programme. The successful candidate will be accountable for ensuring consistency and excellence in terms of all...
-
Guest Service Supervisor
4 weeks ago
Hackney, Derbyshire, United Kingdom Aspers Casino Full timeWe are seeking to recruit an experienced Supervisor that will join our Food and Beverage Operations team for our hugely successful Aspers Westfield Stratford City. Discounts in Westfield shopping centre. Competitive salary. Employee assistance programme. The successful candidate will be accountable for ensuring consistency and excellence in terms of all...
-
Concierge - Hackney, England
4 weeks ago
Hackney, United Kingdom Pinnacle Group Full time**Concierge **(2042)****: **Overview**: **Ref**: 2042 **Salary**: £11.45 - £11.45/hour **Location**: - United Kingdom - England - Greater London - Hackney **Contract Type**: Permanent **Posted**: 25 January 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including...
-
Concierge - Hackney, England
5 days ago
Hackney, United Kingdom Pinnacle Group Full time**Concierge **(2042)****: **Overview**: **Ref**: 2042 **Salary**: £11.45 - £11.45/hour **Location**: - United Kingdom - England - Greater London - Hackney **Contract Type**: Permanent **Posted**: 20 January 2023 Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including...
-
Library Officer
6 days ago
Hackney, United Kingdom Yucca Recruitment Agency Ltd Full timeWe are seeking a friendly, efficient and customer-focused Libraries Officer to join our team. As the first point of contact for library customers, you will facilitate their effective use of the library service and provide a high level of customer satisfaction. As a Libraries Officer you will deliver events including regular story times and reader...
-
Resident Liaison Officer
5 days ago
Hackney, United Kingdom Wates Full time**We have an opportunity for a Resident Liaison Officer** to join our Wates team within our Planned Maintenance division. You will be covering the East London area, delivering support to our residents on our social housing contracts. **Key Accountabilities will include**: - Set up, undertake and manage the Tenant/Customer/Resident Liaison Service across...
-
Home Ownership Officer
5 days ago
Hackney, United Kingdom SECURITY ACCESS FIRE & ELECTRICAL LTD Full timeHome Ownership Collections Officer - to assist with the recovery of Service charges & Major Works costs and general Leasehold account management. **Purpose** To provide a front-line service in a large and complex area of work specifically in relation to the collection of rent, service charges (including major works) and other homeowner debt. Providing...