Guest Service Supervisor
Found in: Jooble UK C2 - 2 weeks ago
We are seeking to recruit an experienced Supervisor that will join our Food and Beverage Operations team for our hugely successful Aspers Westfield Stratford City.
Discounts in Westfield shopping centre.
Competitive salary.
Employee assistance programme.
The successful candidate will be accountable for ensuring consistency and excellence in terms of all standards within the catering and bars environment
Bars; Restaurant; Kitchen and Satellite Kitchens in a high volume, fast paced environment. Most importantly the successful candidate will lead and motivate all team members to deliver an engaging customer experience.
This position reports to the Customer Service Manager of F&B, and will be responsible for:
Must have experience in a supervisory role for a minimum of 1 year in hospitality
Demonstrable basic understanding of hospitality targets, wages, stock auditing
Applied product knowledge beers, wines and spirits
Smart Rota'ing - right people right time
Basic understanding 0f people management such as grievance, disciplinaries, probationary reviews and Appraisals
Late night focus, must be able to work when the business is busiest
A minimum of 1 years Bars and/or Catering supervision experience in a fast paced; high volume service environment
CIEH Level 2 in Food Safety
Kitchen management from stock ordering and stock audit to day-to-day due diligence
Aligned to Gambling Legislation, all applicants must be aged 18 or over to work at Aspers.
For more information regarding this role, please visit our website.
This role functions in a business that operates evenings and weekends, and as such full flexibility is required. The role will be expected to be available to work for any requirements within Aspers & this will mean evening & weekend obligations outside of normal working hours
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