Hybrid Concierge Role

3 weeks ago


Hackney, United Kingdom Citidwell Full time

Responsibilities:
This is a hybrid-role. You will be expected to have some handyman experience for any quick/on-site repairs that may need assistance.
- Provide exceptional guest services and ensure customer satisfaction
- Greet and welcome guests upon arrival
- Assist guests with inquiries, requests, and reservations
- Provide information about local attractions, restaurants, and events
- Handle guest complaints and resolve issues in a timely manner
- Maintain a neat and organized front desk area
- Answer phone calls and direct them to the appropriate department or individual
- Assist with check-in and check-out procedures
- Coordinate transportation services for guests
- Handle mail and package deliveries for guests

Qualifications:

- Previous experience in hospitality or customer service preferred
- Multilingual skills are a plus (ability to speak multiple languages)
- Excellent time management skills and ability to prioritize tasks
- Strong communication skills, both verbal and written
- Professional phone etiquette and customer service skills
- Ability to work well in a team environment
**-Handy man/repairs experience at a satisfactory standard**

**Salary**: From £28,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Hackney, Greater London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: In person


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