Central Housing Complaints Team Leader
7 days ago
Central Housing Complaints Team Leader
Hackney
Job Role
To oversee the day to day management of the Central Housing Complaints team (3 Senior Complaints Officers), ensuring that the Housing Services Complaints Handling Procedure is effectively delivered.
To oversee and manage a complex caseload of complaints and Member/Mayoral enquiries within the Central Housing Complaints Team and provide comprehensive, effective and efficient complaints administration support across Housing Services.
To ensure that housing complaints are handled professionally and effectively in a timely manner.
To be the main point of contact for complainants throughout the investigation.
To collate and analyse all sources of customer feedback, with a view to identifying performance and service delivery improvement themes.
Key Responsibilities
To lead, manage and take overall responsibility and accountability for the work of the Central Housing Complaints team, ensuring that services provided are continuously monitored and reviewed so that they are of the highest quality and responsive to local needs.
Ensuring that all incoming complaints and Member/Mayoral enquiries are swiftly allocated by the Senior Complaints Officers to the right people in the right service areas so that the issues raised can be investigated as quickly as possible.
Ensuring that the Senior Complaints Officers are implementing the key stages of the Housing Services Complaints procedure, particularly making phone calls to the resident at the start of the process and keep them updated on the progress of their case.
Monitoring the progress of complaint and enquiry investigations, and escalating them where necessary, so that service standard deadlines are met and ensuring that effective records are kept on the Council's complaints system.
Reviewing draft responses submitted for approval by the Senior Complaints Officers and signing off on them in a timely fashion, ensuring that they meet the required quality standards.
Preparing regular and high quality complaints performance reports for Housing Services management teams
-
Central Housing Complaints Team Leader
6 days ago
Hackney, United Kingdom Hatched Recruitment Group Remote Work Freelance Full timeCentral Housing Complaints Team LeaderHackney Job Role To oversee the day to day management of the Central Housing Complaints team (3 Senior Complaints Officers), ensuring that the Housing Services Complaints Handling Procedure is effectively delivered.To oversee and manage a complex caseload of complaints and Member/Mayoral enquiries within the Central...
-
Central Housing Complaints Team Leader
5 days ago
Hackney, United Kingdom Neway International Ltd Full timeCentral Housing Complaints Team LeaderNeway International Ltd is seeking a highly skilled Central Housing Complaints Team Leader to join our client, Hackney Council.This is an exciting opportunity to lead a team that coordinates complaint handling across Housing Services, driving performance and improvement.Key Responsibilities:Allocate incoming complaints...
-
Central Housing Complaints Team Leader
5 days ago
Hackney, United Kingdom Neway International Ltd Full timeCentral Housing Complaints Team LeaderNeway International Ltd is seeking a highly skilled Central Housing Complaints Team Leader to join our client, Hackney Council.This is an exciting opportunity to lead a team that coordinates complaint handling across Housing Services, driving performance and improvement.Key Responsibilities:Allocate incoming complaints...
-
Central Housing Complaints Team Leader
3 days ago
Hackney, United Kingdom Ackerman Pierce Ltd Full timeComplaints Team Leader - HousingWe are seeking an experienced Complaints Team Leader to join our Housing team at Ackerman Pierce Ltd. As a key member of our team, you will be responsible for overseeing the efficient handling of complaints and ensuring high levels of customer satisfaction.Main Responsibilities:Allocate incoming complaints and Member/Mayoral...
-
Central Housing Complaints Team Leader
3 days ago
Hackney, United Kingdom Ackerman Pierce Ltd Full timeComplaints Team Leader - HousingWe are seeking an experienced Complaints Team Leader to join our Housing team at Ackerman Pierce Ltd. As a key member of our team, you will be responsible for overseeing the efficient handling of complaints and ensuring high levels of customer satisfaction.Main Responsibilities:Allocate incoming complaints and Member/Mayoral...
-
Central Housing Complaints Team Leader
2 weeks ago
Hackney, United Kingdom Ackerman Pierce Ltd Full timeHave you got experience working as a complaints team leader? Have you managed a busy team of senior staff? I'm excited to recruit for my client who are looking for an experienced member of staff to join their complaints team as a team leader. You will be tasked to oversee all officers and senior officers in the team to make sure that all complaints...
-
Central Housing Complaints Team Leader
2 weeks ago
Hackney, United Kingdom Ackerman Pierce Ltd Full timeJob DescriptionAckerman Pierce Ltd is seeking an experienced Complaints Team Leader to join our Housing Services team. As a key member of our team, you will be responsible for overseeing the efficient handling of complaints and ensuring high levels of customer satisfaction.Main Responsibilities:Complaint Allocation: Ensure that all incoming complaints and...
-
Central Housing Complaints Team Leader
2 weeks ago
Hackney, United Kingdom Ackerman Pierce Ltd Full timeJob DescriptionAckerman Pierce Ltd is seeking an experienced Complaints Team Leader to join our Housing Services team. As a key member of our team, you will be responsible for overseeing the efficient handling of complaints and ensuring high levels of customer satisfaction.Main Responsibilities:Complaint Allocation: Ensure that all incoming complaints and...
-
Complaints Officer
3 months ago
Hackney, United Kingdom Ackerman Pierce Ltd Full timeWe are seeking a dedicated and compassionate Complaints Officer to join our Social Housing team on a temporary basis. The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively. The role requires excellent communication skills, a strong understanding of social housing...
-
Complaints Officer
3 months ago
Hackney, United Kingdom Ackerman Pierce Ltd Full timeWe are seeking a dedicated and compassionate Complaints Officer to join our Social Housing team on a temporary basis. The successful candidate will handle and resolve complaints from tenants and residents, ensuring that issues are addressed promptly and effectively. The role requires excellent communication skills, a strong understanding of social housing...
-
Complaints Officer
3 months ago
Hackney, United Kingdom Fox Morris Group Full time**Are you an Complaints Officer looking for a new opportunity?** **Rate Negotiable** **3-6Months Contract** RESPONSIBLE FOR: - Checking and quality assuring the work of others - Leading on work streams that involve managing the input of others - Leading on projects that involve managing the input of others from across the organisation, and could involve...
-
Complaints Officer
3 months ago
Hackney, United Kingdom 3M Resourcing Ltd Full time3M Resourcing are working with the local authority to recruit a Complaints Officer. 3 Month Temporary Contract. RESPONSIBLE FOR: - Checking and quality assuring the work of others. - Leading on work streams that involve managing the input of others. - Leading on projects that involve managing the input of others from across the organisation, and could...
-
Housing Manager
2 weeks ago
South Hackney, Greater London, United Kingdom Clarion Housing Full timeJob DescriptionJob Title: Housing ManagerJob Summary:We are seeking a skilled Housing Manager to join our team at Clarion Housing. As a Housing Manager, you will be responsible for providing a focused management service to our residents living in our Over 55's Housing schemes.Key Responsibilities:Manage access to the building for residents, contractors, and...
-
Benefits and Housing Needs Assistant
3 months ago
Hackney, United Kingdom Omega Recruitment Group Full time**Job Title: Benefits and Housing Needs Assistant x3** **Contract type**:Temporary 6-months+ (job assignments are often, extended by clients on a longer-term basis). **Sector**:Local Government **Department**: **Location: Hackney** **Hours Per Week**:Full-time position **Start Time**:9:00 AM **End Time**:17:00 PM **PAYE Rate**:£17.27 ph Umbrella/Ltd...
-
Housing Manager
6 days ago
South Hackney, Greater London, United Kingdom Clarion Housing Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our team as a Housing Manager. As a key member of our team, you will be responsible for providing a focused management service to our residents living in our Over 55's Housing schemes.Key ResponsibilitiesManage access to the building for residents, contractors, and visitorsBe a...
-
Housing Manager
6 days ago
South Hackney, Greater London, United Kingdom Clarion Housing Full timeAbout the RoleWe are seeking a skilled and dedicated individual to join our team as a Housing Manager. As a key member of our team, you will be responsible for providing a focused management service to our residents living in our Over 55's Housing schemes.Key ResponsibilitiesManage access to the building for residents, contractors, and visitorsBe a...
-
Support Specialist
1 week ago
Hackney, United Kingdom Central Recruitment Services Ltd Full timeJob Title: Support OfficerCentral Recruitment Services Ltd is currently seeking a Support Officer to join our team in the Hackney area. This is a temporary cover position, requiring approximately 1-3 months of commitment.About the Role:We are looking for a dedicated and compassionate individual to work with our clients who require high support for mental...
-
Support Specialist
1 week ago
Hackney, United Kingdom Central Recruitment Services Ltd Full timeJob Title: Support OfficerCentral Recruitment Services Ltd is currently seeking a Support Officer to join our team in the Hackney area. This is a temporary cover position, requiring approximately 1-3 months of commitment.About the Role:We are looking for a dedicated and compassionate individual to work with our clients who require high support for mental...
-
Benefits and Housing Needs Officer
4 months ago
Hackney, United Kingdom Positive Employment Full time**Positive Employment** is currently recruiting for a Benefits and Housing needs Officer for our client in Hackney. The successful post holder will provide Service Delivery relating to Benefits and Housing Needs including the assessment of Housing Benefit and Council Tax Reduction; discretionary payments; welfare reform; homeless prevention and the...
-
Support Officer
4 weeks ago
Hackney, United Kingdom Central Recruitment Services Ltd Full timeCentral is currently recruiting for a Support Officer, to work in the Hackney area. The service provides high support to those with mental health and forensic mental health with the aim of moving them on to lower support accommodation or independent living. The successful candidate will be required to work 37.5 hours per week, working across Monday –...