Business Support Officer
6 months ago
1. To provide comprehensive financial, administrative and project support to teams across the repairs client service as directed by the relevant line manager, helping to support day-to-day service delivery and ensure good standards of customer care.
- 2. To undertake all administrative work associated with the ordering and tracking of repairs works /disrepair specifications through to completion, includingliaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders.
- 3. To develop and maintain filing systems and databases, both manual and electronic, and develop reporting formats /templates as requested.
- 4. To deal with telephone calls and provide high quality correspondence, letters, presentations and reports in line with service standards, as requested by the line manager.
- 5. To service cases conferences, Arbitration Panels, contract meetings, confidential meetings and other forums as required, producing high quality minutes and clear, unambiguous records of key decisions.
- 6. To provide financial administrative support, including processing payments, compensation claims, fees, raising of purchasing orders, virements and provision of appropriate budget reports for management reporting.
- 7. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational issues, complaints and enquiries, ensuring Hackney Council’s deadlines for responses is complied with..
- 8. To manage the delivery of complex repairs and leaks as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff, housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. Seek to pro-actively resolve barriers to effective delivery, working within Council policy and procedures and challenging practices /under-performance which will lead to delays and/or unsatisfactory outcomes.
- 9. Support staff training events, conferences, and public events as required.
- 10. To assist with the verification of data and background material relevant to complaints, FOIs, Member enquiries, complex repairs, and disrepair cases.
Rate: £18.76 Umbrella
**Job Types**: Full-time, Temporary contract
Contract length: 3 months
**Salary**: £18.76 per hour
Expected hours: 36 per week
Schedule:
- Monday to Friday
**Experience**:
- Administrative: 1 year (preferred)
- local authority: 1 year (preferred)
Work Location: In person
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