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Application Support Analyst

3 months ago

London, Greater London, United Kingdom CODA Technology Services Full time

We are currently seeking an Application Support Specialist for a 3-month initial contract with a leading global retail brand, starting immediately in Central London (hybrid).

The ideal candidate will have strong CRM experience with MS Dynamics 365 and excellent stakeholder management and communication skills.

Responsibilities include:

  • Managing the day-to-day delivery and support of applications/projects.
  • Taking ownership of the CRM system - MS Dynamics 365 (Essential).
  • Providing application configuration and maintenance for various business systems, including support, testing, and training.
  • Identifying and proposing system changes, enhancements, and developments.
  • Creating and maintaining project documentation.
  • Serving as a reference for the Service Desk/Technical Support Team.
  • Producing reports for different project/application stages.
  • Building and maintaining productive relationships with key stakeholders.

Experience required:

  • 3+ years in an Application Support role.
  • Demonstrable experience with MS Dynamics 365 (Sales and Customer Service modules) is essential - please only apply if you have demonstrable experience of D365.
  • ITIL knowledge/certification.
  • Experience in CRM maintenance and support.
  • ServiceNow administration skills.

Please let me know if you are interested. If you are unavailable or not interested but know someone who might be, we offer a referral scheme with up to £500 for successful referrals.

Thanks for reading.

If this sounds interesting to you, please apply, or contact me on

For further questions you can reach me on

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