Business Applications Support Analyst

16 hours ago

London, Greater London, United Kingdom REISS Full time
Job Title: Business Applications Support Analyst

As a Business Applications Support Analyst at REISS, you will be responsible for maintaining and supporting a range of business applications from small, bespoke solutions to large cross-function applications. You will support and maintain the integrations between applications, supporting with external third-party systems such as EDI and other integration methods.

Key Responsibilities:
  • Provide proactive and reactive support ensuring application behavior is monitored, integration and data integrity are updated, current and correct and able to support the businesses needs.
  • Complete daily checks and monitoring, investigating, and resolving any exceptional behavior in a timely manner or hand off to the relevant internal or external party.
  • Be hands on, performing investigation and analysis to develop strong working knowledge of all Business Applications, data flows, business systems and task schedules.
  • Own to resolution assigned support issues, and escalate incidents where a higher level of management input is required.
  • Issues and restoration are to be managed through an ITIL process to ensure successful and timely resolution.
  • Deliver outstanding customer service by responding to incidents promptly, always remaining courteous and professional.
  • Delivery of newness of small change to support business growth (less than three days project work).
  • Work to the existing standards and processes in place within Business Applications Support and IT policies.
  • Ensure application support functions adhere to REISS standards including change management, environmental and security controls, and testing strategies.
What We Offer:
  • Competitive salary
  • Company pension
  • Generous employee discount
  • Company bonus scheme
  • Health & Wellbeing perks
  • Plus many more

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