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IT Maintenance Service Centre Administrator
3 months ago
en_GB
Life on the team
Are you an experienced Administrator with a passion for I.T looking for your next challenge? Would you like to work for an organisation who support you in your career and development, if you answered yes and you are looking to work in a full-time environment then this role could be just for you,
The Role
The SWAP Centre is a fast-paced environment with various customer builds that we support throughout the SWAP build and repair cycle function, we are introducing this role to support the SWAP operation on a day-to-day basis
Your duties will include:
- Management of assets coming into the workshop, regular audits of the workshop to ensure we can account for all assets present. Liaising with internal teams whilst building relationships. You will escalate any issues to the Supervisor that may affect delivery to our customers, and you will be extremely well organised in your approach to Asset tracking and traceability of those assets. You will be an excellent communicator and deliver against the core values of Field and Lifecycle Services. You will embrace change and be an advocate of our values.
What you'll do
- Managing all assets coming into the workshop and liaising with the relevant distribution teams to locate and amend any discrepancies.
- Regular auditing to ensure reliable and uptodate tracking of all assets.
- Collaboration with the Service Centre to request approval for repair from customer accounts.
- Ordering the correct parts necessary for our engineers to repair assets to the standard our customers require.
- Management and distribution of repair parts delivered to the workshop to ensure correct pairing and timely repair of assets.
- Maintenance and manifest production of used/DOA/not used parts to guarantee correct pathing and reduce unnecessary delays.
- Logging, Relogging and/or reopening live calls for assets to consult with external departments or companies where sourcing parts or work is required.
- General housekeeping to locate and eliminate causes of backlogs to provide continuous and fluent service to our customers.
- Asset and Stock management sessions to locate and retain fluidity while preventing assets being misplaced.
- Assistance in specific tasks where prompt investigation and resolution are required.
- Maintaining a functional and accurate location system to ensure precise asset management.
- 6S Implementation and ongoing maintenance into the workshop
What you'll need
- Excellent Administration and communication skills, both written and Oral
- Attention to detail
- Sense of urgency
- Flexible
- Collaborator
- Experience in building effective relationships and Team working.
- A confident, professional, positive, and proactive approach
- Ability to multitask and prioritise workload.
- Proactive approach to selfdevelopment
Why you should choose us:
Open communication:
Despite our size, we're an open organisation that doesn't hide behind hierarchy. We communicate regularly, openly and directly. For us, it's about being straightforward, delivering and doing the right thing. Essentially, we're people dealing with people.
Showing appreciation & having fun:
Great performance is recognised, so too is the willingness to help others.
Our Bravo awards and Long Service Awards Scheme are just a taste of how we say thank you for a job well done.
And when it comes to recognising success, we love to celebrate. Our company and team events are legendaryHealth & wellbeing:
Our people are our greatest asset and we're passionate about supporting you in feeling good and staying healthy. We offer a comprehensive Employee Assistance Programme, Wellbeing Champions, Mental Health First Aiders, Access to Work scheme, and more.
Inclusive workplace:
People work best when they bring their whole selves to work, that's why we see and value you as the amazing individual you truly are.
Pension and financial security:
Thinking ahead, planning for life's uncertainties, or simply saving for a rainy day? We offer auto-enrolment onto our pension scheme, a Sharesave/SAYE scheme and more besides.
Flexible benefits:
Do you fancy a new bicycle? Want to work-out at the gym? Or do you prefer to get-away from it all? With our voluntary flexible benefits platform, 'My Benefits', you can.
You belong:
At Computacenter, we celebrate difference and it's important to us that we have a working culture where you can be free to be yourself; in an environment where you feel valued, respected, and supported to reach your full potential and experience a sense of belonging.
**Wi
