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Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to ensure a seamless customer experience.Key ResponsibilitiesManage inbound calls and...
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Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to ensure a seamless customer experience.Key ResponsibilitiesManage inbound calls and...
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Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to ensure a seamless customer journey.Key ResponsibilitiesManage inbound calls and emails...
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Collections Specialist
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Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to ensure a seamless customer journey.Key ResponsibilitiesManage inbound calls and emails...
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Collections Specialist
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Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will play a critical role in managing customer relationships and resolving arrears issues in a professional and empathetic manner.Key ResponsibilitiesManage a portfolio of customer accounts and provide tailored...
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Collections Specialist
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will play a critical role in managing customer relationships and resolving arrears issues in a professional and empathetic manner.Key ResponsibilitiesManage a portfolio of customer accounts and resolve arrears...
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Collections Specialist
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Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will play a critical role in managing customer relationships and resolving arrears issues in a professional and empathetic manner.Key ResponsibilitiesManage a portfolio of customer accounts and resolve arrears...
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Collections Specialist
3 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a highly skilled and motivated Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will play a critical role in managing customer relationships and resolving arrears issues in a professional and empathetic manner.Key ResponsibilitiesManage a portfolio of customer accounts and resolve arrears...
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Collections Specialist
4 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears through tailored support and forbearance options.You will work closely with our operations team to ensure a seamless customer journey, managing inbound calls,...
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Collections Specialist
4 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears through tailored support and forbearance options.You will work closely with our operations team to ensure a seamless customer journey, managing inbound calls,...
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Collections Specialist
7 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to provide tailored support to customers and ensure a smooth customer journey.Key...
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Collections Specialist
7 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears on loan repayments. You will work closely with our operations team to provide tailored support to customers and ensure a smooth customer journey.Key...
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Collections Specialist
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Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears through tailored support and forbearance options.Key ResponsibilitiesManage inbound calls and emails, and make outbound dials through an automated diallerHelp...
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Collections Specialist
6 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeAbout the RoleWe are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears through tailored support and forbearance options.Key ResponsibilitiesManage inbound calls and emails, and make outbound dials through an automated diallerHelp...
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Collections Manager
7 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeCollection Manager OpportunityWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will play a crucial role in managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The successful candidate...
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Collections Manager
7 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeCollection Manager OpportunityWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will play a crucial role in managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.The successful candidate...
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Collections Specialist
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Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeCollection Manager OpportunityWe are seeking an experienced Collection Manager to join our team at Castle Trust Bank. As a Collection Manager, you will play a crucial role in managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.Key Responsibilities:Manage...
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Collections Specialist
4 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeCollection Manager OpportunityWe are seeking an experienced Collection Manager to join our team at Castle Trust Bank. As a Collection Manager, you will play a crucial role in managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers.Key Responsibilities:Manage...
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Collections Manager
4 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £50,000Job Title: Collections ManagerWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
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Collections Manager
4 days ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time £50,000Job Title: Collections ManagerWe are seeking an experienced Collections Manager to join our team at Castle Trust Bank. As a Collections Manager, you will be responsible for managing our end-to-end collections process, working closely with the Head of Customer Service to ensure we deliver best-in-class service to our customers, driving the right customer...
Collections Agent
4 months ago
The opportunity
We have an opportunity for a talented Collections Agent to join us on the exciting and rewarding path we are taking here at Castle Trust Bank.
Having become a fully authorised bank in 2020, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.
Proud winners of the 'Best Place to Work' award at the Hampshire Business Awards 2023
Our retail finance division, Omni Capital, partners with retailers nationwide to provide their customers with innovative credit solutions, using state-of-the-art technology that allow them to spread the cost of their purchases.
You'll work alongside a fun, creative and energetic team of people who all work together to ensure our 5 company values of Customers First, Forward Thinking, Professional Pride, Achieve Together, and Open & Transparent are at the heart of everything we do.
Start date expected to be May 2024.
What we are looking for in you
What is important to us is that you are a natural problem solver with the ability to implement the most appropriate solutions for our customers, with the ability to listen effectively and be empathetic with each situation you are faced with.
To be successful, your organisation and communication skills will need to be exceptional as you will be juggling many priorities and using multiple systems at the same time as communicating with customers.
In addition, you will have to have a strong working knowledge of Microsoft Office products (Excel, Word and Outlook), with an underlying passion for delivering excellent customer service.
What's in it for you
As well as a competitive salary, we offer an annual performance related bonus based on individual and company performance.
In addition, a generous contributory pension scheme through Hargreaves Lansdown, life assurance, 25 days annual leave (plus bank holidays on top) with the option to buy/sell up to 5 additional days (terms apply).
In addition, you will receive an extra day paid annual leave for Volunteering.
Wellbeing is also high on our agenda, and we offer healthcare benefits through Equipsme and BUPA (dependent on the level of the role).
We also offer free eye test vouchers and discounted gym membership, and if that's not enough, we also offer season ticket travel loans (if applicable).
Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work
