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    {"title": "Collections Officer Role", "description": "About the OpportunityWe are seeking a highly organized and meticulous Collections Officer to join our team in Basingstoke. As a Collections Officer, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage...

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    {"title": "Collections Officer Role", "description": "About the OpportunityWe are seeking a highly organized and meticulous Collections Officer to join our team in Basingstoke. As a Collections Officer, you will be responsible for managing an assigned portfolio of accounts, ensuring the timely recovery of outstanding debts.Your main focus will be to engage...

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Collections Specialist

2 months ago

Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time
About the Role

We are seeking a highly skilled and motivated Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will play a critical role in managing customer relationships and resolving arrears issues in a professional and empathetic manner.

Key Responsibilities
  • Manage a portfolio of customer accounts and resolve arrears issues through effective communication and negotiation.
  • Work closely with the operations team to ensure seamless customer journeys and resolve any issues that may arise.
  • Utilize various forbearance options to support customers in challenging financial positions.
  • Meet and exceed performance targets, while maintaining a high level of customer satisfaction.
Requirements
  • Excellent communication and problem-solving skills, with the ability to work well under pressure.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Proficiency in Microsoft Office products, including Excel, Word, and Outlook.
  • A passion for delivering exceptional customer service and a commitment to meeting and exceeding performance targets.
What We Offer
  • A competitive salary and annual performance-related bonus.
  • A generous contributory pension scheme through Hargreaves Lansdown.
  • Life assurance and 25 days annual leave, plus bank holidays.
  • Opportunities for career development and growth within the company.