Collections Specialist

4 days ago


Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full time
About the Role

We are seeking a skilled Collections Agent to join our team at Castle Trust Bank. As a Collections Agent, you will be responsible for managing customer relationships and resolving arrears through tailored support and forbearance options.

You will work closely with our operations team to ensure a seamless customer journey, managing inbound calls, emails, and outbound dials through an automated dialler. This is a target-driven role that requires resilience and the ability to work well under pressure.

Key Responsibilities
  • Manage customer relationships and resolve arrears through tailored support and forbearance options
  • Work closely with the operations team to ensure a seamless customer journey
  • Manage inbound calls, emails, and outbound dials through an automated dialler
  • Meet targets and work well under pressure
What We're Looking For

We are looking for a natural problem solver with excellent communication and organisational skills. You will have a strong working knowledge of Microsoft Office products and a passion for delivering excellent customer service.

Previous experience in financial services or collections is beneficial, but training will be provided. You will be working in a fun, creative, and energetic team that values our 5 company values: Customers First, Forward Thinking, Professional Pride, Achieve Together, and Open & Transparent.

What We Offer

We offer a competitive salary, annual performance-related bonus, generous contributory pension scheme, life assurance, 25 days annual leave, and additional benefits including healthcare benefits, free eye test vouchers, and discounted gym membership.

We are an equal opportunity employer and welcome applications from all. We are committed to creating an inclusive environment for all our colleagues to thrive and are proud to support people with disabilities.



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