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Retention Executive

2 months ago

London, Greater London, United Kingdom FareShare Full time

Reporting to:
Senior Manager, Public Fundraising

Location:
London Hybrid working: Mondays office-based, rest of the week flex.

Contract:
Permanent

We are a Disability Confident Employer that welcome disabled applicants and provide reasonable adjustments.
FareShare is the UK's largest charity fighting hunger and food waste.

We are the only charity operating on a national scale, in partnership with our network, to redistribute edible surplus food to over a million people across the UK​.

In addition to providing food, these charities and community groups help tackle the root causes of poverty and provide vital services such as domestic violence shelters, breakfast and after school clubs and older people's lunch clubs​.

Thanks to the surplus food from FareShare, our network is supporting people to have better access to food, form stronger connections and reduce isolation to improve mental health​.


Vision :
We have the vision of a UK where "No good food goes to waste".

To use surplus, fit for consumption, food to feed those who are vulnerable in the UK by supporting front line charitable organisations that tackle the cause and not just the symptoms of food poverty.

We are a community. Focus – on providing the best service possible so that we deliver and achieve the most for our clients/customers.

Line management of an Individual Giving Officer (or Assistant) may form part of the roles and responsibilities further down the line.

The role offers a fantastic opportunity for a proven Individual Giving professional to help drive innovation in supporter retention and development and make a decisive contribution to a high-performing team.

Campaign manage the Cash Appeals programme at all stages, from initial planning through to supplier management and post-campaign analysis
Develop and manage a seamless supporter journey and consistency of messaging from the initial touchpoint through to longer-term giving

Work with the Supporter Acquisition Manager and the Supporter Experience Manager on planning, delivering and managing a seamless supporter journey and consistency of messaging from the point of acquisition
Demonstrable track record in planning, implementing and managing Supporter Stewardship programmes
Data Selection, Targeting and Segmentation experience
Experience of working with and managing suppliers including Marketing agencies
Experience of writing post-campaign reports for a range of audiences
Experience of using Salesforce CRM
Strong project management, prioritisation and planning skills
Proficient user of Microsoft Office

Working knowledge of the Fundraising Regulator's Code of Fundraising Practice, data protection and other relevant legislation, guidance and practice.

An interest in the impact of food waste on the environment
An interest in food poverty and its causes
A commitment to Equality and Diversity
A commitment to continuous professional development
Flexible and non-judgemental approach to people and work
Willingness and ability to travel in the UK.

~ Hybrid / Flexible working, with regular UK travel
~28 days' annual leave + 8 bank holidays
~ Employers pension contribution
~ Employee Assistance Program
~ Interest free bicycle purchase loan scheme
~ Season ticket loan

Closing date for receipt of applications is Sunday 23 June 2024 .

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