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CRM Support

3 months ago

Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Definitive Recruitment Ltd Full time
CRM Support, Newcastle, £38-40K + Bens.

You must have experience as a CRM Super User or supporting CRM, ideally with some knowledge / experience of SQL.

This is an opportunity to move into an Application Analyst role and receive training on Asset ManagementSoftware.

Responsibilities:

  • 3rd Line Support and Configuration changes for existing systems
  • Scope, analysis and implementation of new projects within existing or new systems
  • Provides technical advice for bid (work winning), BI, Quality and Digital teams
  • Part of bid teams and bid process as required
  • Makes customeroriented decisions and understands their problems quickly and fluently
  • Actively works to establish a good understanding of the needs of the business to deliver a higher quality service to customers
  • Innovation helps to identify ways in which technology can be used by the business to drive efficiencies and deliver greater value for the customer Service Desk
  • Business Systems team members
  • Internal Bid, BI, Quality and Digital teams
  • 3rd Party resources (Suppliers/Vendors)
  • End users
  • Demonstrates clear understanding of own targets and responsibilities
  • Operational Responsibilities
  • Agreed solutions are delivered within agreed timescales
  • Solutions remain aligned to the technology roadmap (and exceptions are agreed)
  • Up to date and clear documentation on the key processes within area of responsibility
  • Positive customer feedback
  • Clear focus on completing all activity within the performance standards agreed with the customers

Your background / skills:

  • Strong knowledge of Primavera software and some SQL.
  • Experience working within an ITIL framework
  • Experience of identifying and embedding industry best practice into current ways of working
  • Focused on achieving results
Knowledge of the following is not required but desirable:

  • Brightly (Confirm)
  • Alloy
  • Kaarbontech
  • Noodle (Client Engagement App)

This CRM Support role is a hybrid position based in Newcastle (2 days per week) and pays c£38-40K base + bens.