Casino CRM Specialist

1 day ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom LeoVegas Group Full time
Job Title: Casino CRM Executive

LeoVegas Group is seeking a skilled CRM Executive to join our team in Newcastle upon Tyne, Tyne and Wear. As a CRM Executive, you will be responsible for developing and executing CRM strategies to enhance player loyalty and lifetime value.

About the Role:

The successful candidate will have 1-2+ years of CRM experience, ideally with knowledge of the Swedish market. Native Swedish is essential, with additional languages a plus. You will be a positive, creative, data-driven, and results-oriented individual who is passionate about delivering exceptional customer experiences.

Key Responsibilities:
  1. Develop and execute multi-channel CRM strategies to enhance player loyalty and lifetime value.
  2. Use advanced analytics and segmentation to gain insights into player behaviors, enabling personalized and relevant communications.
  3. Own assigned campaigns, ensuring successful delivery, regulatory compliance, and a seamless customer experience.
What We Offer:
  1. A vibrant and inclusive workplace with a focus on employee development.
  2. Opportunities for career growth and advancement.
  3. Competitive salary and benefits package.
  4. A chance to work with a passionate team dedicated to delivering the best online gaming experience.
  5. 28 days paid leave + public/bank holidays in England.
  6. Matched pension contributions up to 6%.
  7. BUPA healthcare which covers pre-existing conditions plus a cash-back plan to support with dental, optical & other treatments.
  8. Free onsite parking and complimentary snacks and drinks. We also serve breakfast on Mondays and lunch on Fridays.
  9. Team and office social events throughout the year, which also include a quarterly team budget.

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