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Team Administrator

3 months ago

Edinburgh, Edinburgh, United Kingdom Blue Arrow Full time
Blue Arrow are currently recruiting for a number of Customer Service Administrators to work with our public sector client. These roles are initially for 6 months, with possibility of being extended up to 12 months.

If you have exceptional customer service skills and would like to work for an organisation who deliver a vital public service, then these remote working roles could be for you.

***
Main duties:
  • Collate, analyse, validate and process customer information accurately and securely, maintaining member and scheme records in compliance with all data regulations
  • Actively identify and participate in opportunities for continuous improvement to customer service, contributing to the development of more effective ways of working throughout the organisation.
  • Prioritise all customer and board requests, ensuring problems are resolved promptly and efficiently in compliance with the correct scheme regulations, agreed procedures and timescales.
  • Reconcile and validate customer collections data and values with appropriate boards and employers and ensure agreement is reached within tolerances allowed
  • Ensure the defined process is followed and understood and document issues and risk and current state on all cases worked on.
  • Manage customer enquiries in a professional and timely manner

Skills/experience
***- Excellent Excel Skills

  • Exceptional Customer Service skills, built up in previous roles
  • Excellent communication skills/stakeholder management
  • Excellent numeracy and accuracy
  • Ability to organise and prioritise work lines and deliver to deadlines
  • Team Player
  • Understanding of process and controls
  • Good MS Office skills
  • Experience of delivering excellence
  • Public sector pensions knowledge
  • Knowledge of HMRC rules
  • Knowledge of Data Sharing Rules and Regulations