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Pension Administration Team Lead

2 months ago

Edinburgh, Edinburgh, United Kingdom Hymans Robertson Full time

About the Role

Hymans Robertson is seeking an experienced Team Leader to join our dynamic administration team in a key role that will drive the delivery of Data Journey projects.

Key Responsibilities

  • Provide high-quality leadership to a team focused on delivering Data Journey projects, including de-risking activities, data analysis, benefit rectification, GMPe calculations, and associated data cleanse activity.
  • Effectively manage work planning and delivery by the team, making decisions on next steps for client projects and recommending fees and timescales for this work.
  • Allocate work to team members by managing capacity on a daily basis and ensuring delivery according to the correct process and service standards.
  • Prepare and present project updates to clients and trustees as needed.
  • Be responsible for preparation of fee and timescale estimates for work.
  • Be the main point of contact for Client Managers, Administration Managers, and Project Leads for the activity of the team.
  • Make continuous improvements to service quality by identifying areas where service to members and clients could be improved, including automation of calculations.
  • Ensure the standard complaint procedure is followed by reporting all complaints and errors at an early stage.
  • Escalate more complex technical queries, exceptions, and errors to the Administration Manager and technical support team members.
  • Ensure allocated work is carried out in accordance with BU guidelines, procedures, quality standards, and service standards.

Requirements

  • Previous experience of day-to-day pension administration and of working on DB, DC, and CARE pension arrangements.
  • Strong commercial awareness of the UK Pensions Market, with up-to-date knowledge of relevant pension legislation, technical developments affecting pension administration, and industry best practice.
  • Experience in delivery of data projects is preferable.
  • Experience of working in a client-focused role in pensions administration.
  • Strong IT skills, including working with Microsoft Office applications and experience with the use of Pensions Administration systems e.g. UPM or similar.
  • Good understanding of Data Protection legislation, the Information Commissioner, HMRC Limits, the Pensions Regulator, rules, and regulations, and recent legislative changes.
  • Exceptional communication skills, demonstrated through your ability to be clear and concise in communications with clients, members, and colleagues.
  • Experience of leading a team with a collaborative, consultative approach.

What We Offer

  • A competitive salary and access to our profit share scheme.
  • A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
  • A collaborative and encouraging work environment where your thinking and ideas are encouraged.
  • On-site mental health and wellbeing assistance.
  • A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
  • Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday.
  • Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments.