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Customer Service Advisor

4 months ago

Loughborough, United Kingdom Talk Staff Group Limited Full time

We are currently seeking a Customer Service Advisor for our client in Loughborough, who prioritizes sustainability, inclusivity, and diversity.

The main goal of this role is to deliver top-notch customer service as the initial point of contact.

  • Requirements for the Maintenance Controller position:
  • Proven track record in customer service
  • Proficiency in MS Office
  • Strong time management and attention to detail
  • Ability to thrive under pressure

The ideal candidate must have previous experience in customer service/customer care and possess excellent administration skills. Effective communication and a polished telephone etiquette are essential. Knowledge of the automotive industry is a plus. The ability to prioritize tasks and meet deadlines is crucial.

Reporting to the Reactive Maintenance Supervisor, your responsibilities will include:

  • Providing exceptional customer service
  • Handling inbound and outbound calls
  • Resolving customer queries via phone and email
  • Responding to customer queries promptly
  • Escalating issues to the relevant supervisor when necessary
  • Keeping detailed records of interactions
  • Collaborating with various departments as needed

Salary & Working Hours

  • Annual salary of £25000
  • Monday to Friday schedule, 8.30am – 5.30pm
  • Pension scheme
  • Free onsite parking
  • Wellness programme
  • 25 days holiday plus bank holidays

Contact Talk Staff Recruitment, a division of Talk Staff Group, for opportunities in Accountancy & Finance, Human Resources, Marketing, Contact Centre, and Office Support roles across the East Midlands and UK. Talk Staff Recruitment serves as an employment agency for this vacancy. Visit our website for more information on available positions.