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Sales Ops Admin

4 months ago

Great Ryburgh, Norfolk, United Kingdom Crisp Malt Full time

VACANCY, Sales Operations Administrator
Crisp Malt is one of Europe's leading suppliers of malted barley and specialty malted cereals to the world's brewing,
distilling and food industries. The largest site in the group is in Great Ryburgh, Norfolk and this is where this vacancy
and our Central Services Unit (CSU) is located.

Due to an internal promotion, the a Sales Operations Administrator vacancy has become available. This role will be
part of the CSU and report to the Sales Operations Manager. They will form part of a small team that offers sales
support and will be responsible for delivering outstanding customer service, order administration and supporting
sales.

Key Responsibilities:

  • Order Execution process orders accurately to ensure customer receives the correct order
  • Customer Service deliver a high standard of customer service to all our customers
  • Customer Relation Management maintain our CRM (HubSpot)
  • Team Performance be a valuable member of the sales support team
  • Onboarding Customers help new customers experience a smooth transition to Crisp supply
  • Crossfunctional collaboration work closely with other departments to overcome complex requests
  • Basic Data reporting consolidate and report data to the Sales Ops Manager on a regular basis
  • Stock allocation ensure stock is available and allocated before goods are despatched

Must Haves:

  • Courteous, professional and a team player
  • Confident on the phone with excellent communication skills
  • Good with numbers and organisation
  • Demonstrate the ability to work quickly and accurately under time pressures


Experience in a customer service or customer facing role is desirable but it is not a pre-requisite for the role.

Being
attention to detail and a willingness to learn will be favoured.

Package:

  • Permanent, officebased position
  • Immediate Start Date
  • 0900hrs to 1700hrs, Monday to Friday
  • Competitive Salary with Pension Contribution
  • Oneoff Joining Bonus
  • Group Profit Bonus
  • Discounts and Benefits Hub
  • 25 days annual leave per year (excluding Bank Holiday's)