Strategic Account Manager

2 weeks ago


London, Greater London, United Kingdom Cranberry Panda Full time
Strategic Account Manager (Retention) - eCom Marketing Agency Strategic Account Manager (Retention) - eCom Marketing Agency

2950MH

London (Hybrid)

Permanent Post, Agency Side, Senior

An exciting opportunity to join a scaling Retention Marketing Agency in London

They are a high-growth agency that works with an exciting portfolio of eCommerce brands across the UK & US markets, specialising in retention/email marketing strategies. They have a small but growing team and they are now hiring for a brand new role, a Strategic Account Manager , to lead and manage their high-tier clients.

This role will suit experienced Account Managers/CRM Managers who have worked with scaling eCommerce brands and there is high-growth potential in the role

About the Role:

  • Strategic lead for 4-5 key accounts within the agency.
  • Build strong relationships and be your clients key POC, ensuring exceptional service and performance.
  • Project manage and delegate to a small creative & implementation team.
  • Report back to your clients on person and strategy and lead the communication.
  • Work closely with third-party software to analyse and report on performance (Klaviyo, Google Sheets, Google Analytics).
  • Attend and host workshops to upskill CRM Managers, Head's of CRM etc.

About You:

  • Experienced Account Manager or CRM Manager
  • eCommerce experience is essential
  • Agency experience is preferred but also open to client side
  • +2 years experience working with Klaviyo or other ESP's
  • Strong relationship building skills/client management experience
  • Worked with medium-large clients, turning over £10-£100m
  • Commission scheme based on client retention
  • Apple Mac Laptop
  • Career progression opportunities
  • Flexible working environment - 1-2 days in office

If you are interested in this role, apply now or send your CV directly to

Hi I'm Laura McManus, I manage this role

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