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Call Centre Advisor
3 months ago
Job Title:
Call Centre Advisor
Location:
Coventry
Salary:
£ £12.00 per hour
Hours:
Monday to Friday 9am - 5:30pm
Our client is a global provider of award-winning consumer products and due to expansion is looking to grow their customer service team.
You must be passionate about providing excellent customer service as our client is extremely passionate about their products, and so are their customers.
Customer service is at the heart of their company and the customer service team are the first point of contact for their customer and seller base.
What's in it for you?
- 23 days holidays plus bank holidays
- Enhanced company pension scheme
- Discretionary company bonus
- Wellbeing support
- Group Income protection
- Life assurance
- Medical cash plan
- Employee discounts
- Variety of discounts through Perkbox
Day to day duties will include the following:
- Dealing with queries regarding deliveries, product questions, refunds, returns or invoices
- Develop and maintain a deep knowledge of their products to provide value to customers
- Advise customers about special offers and promotions
- Be aware of trends and patterns in customer interactions
- Take ownership of customer requests and follow through to resolution
- Must have previous customer service or sales experience
- Strong written and verbal communication skills
- Outgoing nature and positive attitude
- Flexible and adaptable
- Hardworking and willing to get the extra mile
- Comfortable to have multiple conversations with customers at the same time
- French/Italian/Spanish or German knowledge is an advantage but not essential
Our team offer a unique service tailored to match your precise needs, and can assist you with the following job categories; Clerical and Administration, Call Centre, Customer Services, Sales and Business Development, Secretarial and PA, Professional and Management.
We are always on the lookout for the very best talent, so if you know anyone, refer them to our professional and friendly team who will be more than happy to help.
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