Client Referral Advisor

2 hours ago


Coventry, Coventry, United Kingdom Coventry and Warwickshire Mind Full time

About the Role

We are seeking a skilled Client Referral Advisor to join our team at Coventry and Warwickshire Mind. As a key member of our team, you will be responsible for providing an efficient and accurate client referral service to NHS Talking Therapies (IAPT) Telephone and Referral Centre.

Main Responsibilities

As a Client Referral Advisor, you will be the first point of contact for the general public and health professionals, dealing with them in a sensitive and professional manner while maintaining confidentiality at all times. Your key responsibilities will include:

  • Managing the client journey from point of referral to booked assessment
  • Working closely with Duty Therapist to ensure appropriate escalation when there is disclosure of risk-related issues by the client/caller
  • Ensuring that all relevant up-to-date client information is entered onto the appropriate database
  • Booking individuals into an assessment with a therapist where appropriate
  • Taking messages and ensuring these reach the appropriate member of staff using agreed procedures

Requirements

To be successful in this role, you will need:

  • Excellent communication skills, both verbal and written
  • Excellent computer skills
  • Ability and experience of working with a wide range of people
  • Good time management and organisational skills
  • Attention to detail at all times
  • Commitment to valuing fair access and diversity
  • Flexible approach to working

What We Offer

As a valued member of our team, you will have access to a range of benefits, including:

  • Annual leave and bank holidays
  • Wellbeing Day to support your mental health and wellbeing
  • Life insurance policy
  • Employee development opportunities
  • Pension scheme
  • Sick pay

Person Specification

We are looking for someone with:

  • Admin qualifications or evidence of continuing professional development
  • Experience of working in an administrative environment
  • Experience of mental health support

How to Apply

If you are a motivated and skilled individual who is passionate about mental health support, please submit your application, including your CV and answers to the mandatory questions.



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