Client Referral Advisor
2 hours ago
About the Role
We are seeking a skilled Client Referral Advisor to join our team at Coventry and Warwickshire Mind. As a key member of our team, you will be responsible for providing an efficient and accurate client referral service to NHS Talking Therapies (IAPT) Telephone and Referral Centre.
Main Responsibilities
As a Client Referral Advisor, you will be the first point of contact for the general public and health professionals, dealing with them in a sensitive and professional manner while maintaining confidentiality at all times. Your key responsibilities will include:
- Managing the client journey from point of referral to booked assessment
- Working closely with Duty Therapist to ensure appropriate escalation when there is disclosure of risk-related issues by the client/caller
- Ensuring that all relevant up-to-date client information is entered onto the appropriate database
- Booking individuals into an assessment with a therapist where appropriate
- Taking messages and ensuring these reach the appropriate member of staff using agreed procedures
Requirements
To be successful in this role, you will need:
- Excellent communication skills, both verbal and written
- Excellent computer skills
- Ability and experience of working with a wide range of people
- Good time management and organisational skills
- Attention to detail at all times
- Commitment to valuing fair access and diversity
- Flexible approach to working
What We Offer
As a valued member of our team, you will have access to a range of benefits, including:
- Annual leave and bank holidays
- Wellbeing Day to support your mental health and wellbeing
- Life insurance policy
- Employee development opportunities
- Pension scheme
- Sick pay
Person Specification
We are looking for someone with:
- Admin qualifications or evidence of continuing professional development
- Experience of working in an administrative environment
- Experience of mental health support
How to Apply
If you are a motivated and skilled individual who is passionate about mental health support, please submit your application, including your CV and answers to the mandatory questions.
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