Donor Stewardship Officer

2 weeks ago

Swindon, Swindon, United Kingdom National Trust Full time
At the National Trust, we protect and care for places so that people and nature can thrive. Many millions share the belief that nature, beauty and history are for everyone. We look after the nation's coastline, historic sites, countryside and green spaces, ensuring everyone benefits.


We have an exciting opportunity to be part of our Fundraising team working closely with colleagues to raise significant funds for our work.

As a Donor Stewardship Officer, you will be at the very heart of supporting our high-value fundraisers such as in our philanthropy -and corporate teams and mid-level programmes of work.

Internally this role is known as Stewardship Officer.


What it's like to work here:We are embarking on a new phase of our fundraising strategy with ambitions for significant growth to help ensure that our work in conservation and for nature continues, that everyone feels welcome and enjoys access to our places.

We are passionate about our work and are striving for excellence.

The Trust is an exciting, diverse and vibrant place to work, looking after some of the country's most beautiful and interesting places and bringing to life our work and the properties in our care.


Your contractual location will be our head office in Swindon, however there will be an opportunity to explore and agree hybrid working arrangements which strike the right balance for you and the Trust.

The role will involve travel to our head office and National Trust properties / regional offices to meet with stakeholders and to carry out work

What you'll be doing:

As our Donor Stewardship Officer, you will be responsible for delivering high quality communications and engagement activities to bring our donors and pledgers close to the impact they help us to achieve.

You'll work in partnership with fundraisers to support first-class relationship management for a group of high-value donors (spanning individuals, patrons, corporates, trusts and foundations, and statutory funders).

You'll be responsible for delivery of donor communications, and you'll develop inspiring and engaging donor impact reports.

You'll act as stewardship lead for a suite of fundraising projects gathering content from across the Trust to use for donor stewardship.


You will work closely with all fundraising teams both centrally and regionally, with the Communications and Events teams, and with colleagues in our Gardens and Curatorial teams.

Who we're looking forYou can view the role profile context in document attached.

You don't need to have all the knowledge, skills and experience listed in the job description; this is just to provide an overall outline of what is possible in this role.

For this position we're looking for someone who has:

  • Experience of delivering highquality, creative donor stewardship, particularly for major gift donors
  • Experience of creating donor communications and bespoke impact reports, on time and on budget
  • Experience in managing corporate stewardship, stewardship for legacy pledgers, or principal gift donors
  • Communication skills, both in person and in writing, able to influence stakeholders at all levels
  • Creativity and a passion for creating a joyful donor experience
  • A love for working in team but also able to work independently
  • Inquisitive, wanting to learn from the sector to bring excellence to donor stewardship programmes
  • Working knowledge of legislation, regulation and codes of practice applicable to fundraising, including GDPR and PECR.

Along with your CV please include a covering letter outlining how your skills and your passion for donor stewardship.
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust properties for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)

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