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Technical Account Manager

2 months ago

London, Greater London, United Kingdom Progresso Search Full time
Our client is the global leader in cybercrime detection and disruption.

They are a trusted partner for three of the four largest companies in the world, twelve of the fifty largest banks, and five countries.

Their comprehensive threat feeds, early frauddetection capabilities and swift automated countermeasures are unparalleled in the industry.

They have blocked more than 150 million malicious sites and perform takedowns for around one-third of the world's phishing sites.


Our purpose, passion, and expertise are focused on one thing: making the digital world a safer place through thoughtful automation and innovative technology.


Where (we hope) you'll fit in:

As an experienced Technical Account Manager, you'll be reporting directly to the VP Account Management (who is based in the UK) and working with a growing commercial team worldwide.

This will be a hybrid role with an expectation to be in the Bath or London offices when required

Day to day, you'll be:

  • Meeting regularly with customers, both in person and remotely, often as the main company representative
  • Understanding customer requirements, objectives and opportunities, and becoming the customer's voice internally to help drive and prioritise business improvements
  • Providing customers with insights into the cybercrime threat landscape, as it applies to their business
  • Seeking opportunities for upselling and crossselling across your account portfolio
  • Analysing and reporting service results and KPIs regularly

What you'll need:

  • Strong background in cybercrime or internet security, with knowledge of and interest in threats such as phishing and malware.
  • A solid understanding of IT infrastructure and web technologies, although programming or web development experience is not required
  • Experience with the MITRE ATT&CK would be very useful, but not required
  • Excellent communication, influencing and presentation skills
  • Ability to liaise with and present to enterprise and government customers, including senior stakeholders
  • Determination, resilience and a positive solutionsfocussed approach
  • An understanding of the different needs of clients in foreign markets, and a desire to help develop an international presence

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