Switchboard Operator/front Desk Receptionist

1 week ago


Gillingham, Kent, United Kingdom Medway NHS Foundation Trust Full time

Division:
Estates & Facilities

Band: 2

Salary:
£22,383 per annum/pro rata

Interview Date:
Friday 11th August 2023

Hours of Work - *Monday, Tuesday and Wednesday (06:00 - 14:00) **Monday(06:00 - 14:00)

  • Thursday and Friday(08:00 16:00)


We are recruiting for two Switchboard Operators/Receptionists (Main Enquiries) who shares our ambition and vision to deliver the Best of Care by the Best People and has the drive to take us forward, by ensuring that the Trust continues to be the first choice for patients and our staff.


To provide an efficient, high quality professional and courteous telecommunications and reception service to doctors, staff, colleagues, health service professionals, patients and visitors in line with Trust requirements in order to provide a high level of customer service while maintaining safe and helpful hospital environment.

To initiate appropriate procedures regarding emergency situations that arise.

The post holder will be required to liaise and communicate effectively with internal and external partners.


We are committed to endorsing diversity, multiculturalism, and inclusion; our policies / procedures ensure that all applicants are treated fairly at every stage of the recruitment process.


Here at Medway, we pride ourselves on working together as one to ensure that our shared vision of Better, Best, Brilliant is achieved.

Our culture and values are what drives the Trust and is the heartbeat of who we are as an organisation.

Our Trust is a great choice for people who want to develop their career in an ambitious environment.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.

Speak to us about how we might be able to accommodate a flexible working arrangement which will not mean sacrificing time for personal interests or family commitments.

We aim to support you to work flexibly in a way that will suit you and us.


All of our substantive & fixed term employees can enjoy a range of staff benefits, a gym, an active health and wellbeing programme, an on-site nursery and a cycle to work scheme.


We are taking positive action to ensure that we can attract, recruit and retain the best talent and would welcome more applicants from under - represented groups to support the Trusts commitment to a diverse, inclusive and an employer of choice workforce.


All staff at Medway comply the Trust's and the Kent and Medway Safeguarding Board's policies on safeguarding children, young people and vulnerable adults.

Operate a professional and efficient service to a busy telephone switchboard and main enquiries desk.
To ensure that callers are connected appropriately and in a timely fashion

Maintain up to date information regarding extension numbers and other relevant general information to provide an efficient service

Manage the bleep system including the programming, issuing, documentation and instructions on use of bleeps


Operate and manage the emergency phone system to ensure that cardiac arrests, fire alarms and emergency calls are dealt with effectively and in a timely manner.

This includes the assessment of the call and initiation of appropriate procedure. All action must be fully documented

Instigate the Major Emergency procedure to alert appropriate hospital personnel and document progress and all action taken

Greet and welcome guests as soon as they arrive at the reception desk

Direct visitors to the appropriate person and location / departments

Answer, screen and forward incoming phone calls

Book taxis and maintain database for finance at the end of each month

Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

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