Front Desk Receptionist- Part-time

3 weeks ago


Gillingham, United Kingdom Avenue Tennis Full time

**Salary**:£11.00 ph + sales based commission

**Benefits**:Full Gym and Tennis membership and discounted food and beverage.

**Duration**:Permanent, part-time

**Hours**:16 hours per week, shift and rota basis, including weekends.

**About us**
- Fully Equipped Gym with 50+ stations and 3 exercise studios including dedicated 'Spin room'
- Partnered with market leading equipment supplier; Technogym for both equipment and member performance software.
- Over 70 Group Exercise classes per week
- 14 Tennis Courts on multiple surfaces
- Health Suite, including sauna and steam room
- Luxury Restaurant, bar and canopy area

**About the role**

Working alongside a small team, you will represent the front of house whilst promoting Avenue Tennis products, services and all round experience through professional means whilst building strong relationships with both existing and new members.

**Your responsibilities will include**
- Face to face and telephonic customer service; handling of queries and complaints promptly and courteously whilst maintaining a professional and attentive persona, always
- New lead generation to increase membership sales
- Promote the club and our fantastic facilities
- Assist with events held both inside and outside the club
- Networking with our members
- Providing tours of the club
- Handle all incoming membership enquiries both face to face and over the phone
- Selling all memberships, up selling personal training and other retail products and manage payments
- Assist in the preparation of drinks and snacks, as required.
- Assist with holiday, restaurant and activity bookings.
- Potential Opening /Closing of the facility as per Duty Manager cover responsibilities.

**About you**
You will have excellent communication skills (written and verbal); effective telephone manner; customer service satisfaction abilities, good typing and data capturing skills; be able to work well under pressure and be punctual and reliability.

You will be competent within Microsoft Office; have good organisational and time management skills.

Flexibility is a requirement with regards to working on weekends and before and after core hours, as business needs necessitate

**NO AGENCIES PLEASE**

**Job Types**: Full-time, Permanent

**Salary**: £11.00 per hour

Expected hours: 16 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Gym membership
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person

Expected start date: 01/10/2023



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