Front of House Staff

5 months ago

Gillingham, United Kingdom Ship Inn Full time

**About us**

We are a young independent company, creative, enthusiastic and determined to succeed. Our goal is to achieve the highest standards in hospitality and be recognised as such, all set within an old coaching Inn in rural Dorset. We have attracted attention, won accolades for our food and are environmentally positive in our approach.

Our work environment includes:

- Good team ethos
- Supportive and collaborative
- On-the-job training
- Safe work environment
- Flexible working hours
- Great tips

Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Front of House lead and team member. As a FOH staff member will be responsible for providing excellent customer service and ensuring a positive experience for all customers. This is a great opportunity for someone with a background in food service, bar ,hospitality, or catering who enjoys working in a friendly and pro active environment.

**Responsibilities**:

- Greet customers and provide friendly and efficient service at the front end of the establishment, bar, restaurant and to house guests
- Process customer transactions accurately and efficiently using the point-of-sale system
- Handle cash, credit, and debit card transactions in accordance with company policies
- Assist customers with any inquiries or concerns they may have
- Operate a traditional bar and beverage offering.
- Maintain cleanliness and organization of the front end area
- Assist with food preparation and packaging as needed
- Collaborate with other team members to ensure smooth operations

**Requirements**:

- Prior experience in food service, bar, hospitality, catering, or related field is preferred
- Knowledge of food safety regulations and best practices an advantage
- Strong customer service skills with the ability to handle difficult situations professionally
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and multitask effectively when required.
- Flexibility to work evenings, weekends, and holidays as required.

**Job Types**: Full-time, Part-time, Permanent

Pay: £8.60-£11.44 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Employee mentoring programme
- Flexitime
- Free parking
- On-site parking

Day range:

- Weekend availability

Physical setting:

- Bar
- Restaurant

Shift:

- Day shift

**Experience**:

- Catering: 1 year (preferred)
- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)
- Bartending: 1 year (preferred)

Work Location: In person

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