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Front of House Coordinator

3 months ago

London, Greater London, United Kingdom Rapport Guest Services Full time
Job Introduction

We have a wonderful opportunity for a Front of House Coordinator to join our vibrant and dynamic team at one of Rapport's prestigious client sites in the City of London. The Rapport team covers 11 buildings in this prestigious site, companies in our buildings ranging from Investment banks and Law firms to High Tech companies.
The client's portfolio covers a range of offices and retail estate in the heart of the City of London.

The site is the largest pedestrianised neighbourhood in Central London:
a diverse community connecting innovation and finance, and a public arena for new food, retail, and culture.

_This is a permanent, full-time role (40 hours per week), Monday to Friday from 7:30 AM to 6 PM, with requirement for flexibility as per business needs._

Main responsibilities

  • Providing the highest level of service and care to all of our client's employees and visitors in line with service level agreements and set policies and procedures
  • Delivering excellent guest service and welcome, ensuring all guests are acknowledged in a professional manner according to the defined procedure with eye contact and a friendly smile
  • Proactively gathering information and feedback from customers
  • Maintaining the necessary awareness of building facilities to advise and direct guests appropriately
  • Working as part of the team, listening, taking, and giving instructions from senior team and colleagues to ensure that all daily tasks are completed
  • Share our Rapport values
    :Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together:
  • Ideally have at least one year of customer service experience in a similar role (e.g., front-of-house reception experience in a luxury hotel, premium airline, or corporate environment)
  • Be enthusiastic with integrity, a cando attitude, and great attention to detail
  • Possess passion about delivering great service and taking responsibility for the contribution to the team
  • Be able to create a friendly and collaborative environment, ensuring uncompromising standards of cleanliness, creating a safe workplace
  • Have great interpersonal skills, an outgoing and vibrant personality
  • Demonstrate an excellent command of the English language, both in verbal and written communication

Some of our benefits include:

  • Save money on your groceries with discounts on Tesco, Sainsbury's, Morrisons and other major brands
  • A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Financial rewards for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
  • Contributory pension scheme
  • Access to wellness programs to promote the mental health and wellbeing of our Ambassadors
  • Employee Assistance Program to guide and support our team members
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Learning & development opportunities to support your personal and professional development and growth
  • WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
  • One Paid Day for Charity Work

Why Rapport?


Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities.

We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.


We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone's differences and diverse backgrounds.

We have created a number of Employee Networks as part of our "Be Yourself at Rapport" programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.


Our Ambassadors' mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.


Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.


About the Company


Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services.

Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK's most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Cust