Current jobs related to Call Centre Agent - Wath upon Dearne, Rotherham - Grafton Recruitment

  • Call Centre Agent

    2 weeks ago

    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerJob Type: Temporary, with possibility of permanency or extensionCompany: Pertemps BondLocation: CortonwoodJob Summary:We are seeking a skilled Customer Service Representative to join our team as a Complaints Handler. As a key member of our customer service team, you will be responsible for resolving customer...

  • Call Centre Agent

    3 weeks ago

    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerJob Type: Temporary, with possibility of permanency or extensionCompany: Pertemps BondLocation: CortonwoodJob Summary:We are seeking a skilled Customer Service Representative to join our team as a Complaints Handler. As a key member of our customer service team, you will be responsible for resolving customer...

  • Customer Service Representative

    2 weeks ago

    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...

  • Customer Service Representative

    2 weeks ago

    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler Job DescriptionWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints in a professional and timely manner.Main Responsibilities:Answering a high volume of inbound calls from customersResolving queries and complaints in a professional...

  • Customer Service Representative

    4 days ago

    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler - Parcel DeliveryWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.Key Responsibilities:Answering a high volume of inbound calls from customersResolving queries...

  • Customer Service Representative

    4 days ago

    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Complaints Handler - Parcel DeliveryWe are seeking a skilled Complaints Handler to join our team at Pertemps Bond. As a key member of our customer service team, you will be responsible for resolving customer complaints and queries in a professional and timely manner.Key Responsibilities:Answering a high volume of inbound calls from customersResolving queries...

  • Customer Service Representative

    2 weeks ago

    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job Summary:Pertemps Bond is seeking a skilled Customer Service Representative to join our team. As a Complaints Resolution Specialist, you will be responsible for handling a high volume of inbound calls from customers, resolving queries and complaints in a professional manner, and providing exceptional customer service.Key Responsibilities:Answering inbound...

  • Customer Service Representative

    2 weeks ago

    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job Summary:Pertemps Bond is seeking a skilled Customer Service Representative to join our team. As a Complaints Resolution Specialist, you will be responsible for handling a high volume of inbound calls from customers, resolving queries and complaints in a professional manner, and providing exceptional customer service.Key Responsibilities:Answering inbound...

  • Customer Service Representative

    2 weeks ago

    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerCompany: Pertemps BondJob Type: Temporary, with possibility of permanency or extensionLocation: Cortonwood, S73Job Summary:We are seeking a skilled and customer-focused Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints and...

  • Customer Service Representative

    3 weeks ago

    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerCompany: Pertemps BondJob Type: Temporary, with possibility of permanency or extensionLocation: Cortonwood, S73Job Summary:We are seeking a skilled and customer-focused Complaints Handler to join our team at Pertemps Bond. As a Complaints Handler, you will be responsible for resolving customer complaints and...

  • Complaints Resolution Specialist

    2 weeks ago

    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerCompany: Pertemps BondLocation: CortonwoodJob Type: Temporary, with possibility of permanency or extensionHours: 37.5 hours per week, with shifts between 8am – 6:30pm Monday to Friday and 8am – 12:30pm on a SaturdayJob Summary:We are seeking a skilled Customer Service Representative to join our team as a...

  • Complaints Resolution Specialist

    3 weeks ago

    Wath upon Dearne, Rotherham, United Kingdom Pertemps Bond Full time

    Job DescriptionJob Title: Complaints HandlerCompany: Pertemps BondLocation: CortonwoodJob Type: Temporary, with possibility of permanency or extensionHours: 37.5 hours per week, with shifts between 8am – 6:30pm Monday to Friday and 8am – 12:30pm on a SaturdayJob Summary:We are seeking a skilled Customer Service Representative to join our team as a...

  • 111 Health Advisor

    4 weeks ago

    Wath upon Dearne, Rotherham, United Kingdom Yorkshire Ambulance Service NHS Trust Full time

    About Yorkshire Ambulance Service NHS Trust Yorkshire Ambulance Service (YAS) NHS Trust is dedicated to providing vital emergency and healthcare services across a vast geographical area of Yorkshire and the Humber. We serve a population of over five million people, striving to ensure patients receive the right care as quickly as possible. About the Role:...

  • Call Centre Agent

    3 days ago

    Kingston upon Hull, United Kingdom Wescot Full time

    Call Centre Agent Are you looking for job satisfaction ? Do you get a buzz from working in a customer focused environment? Do you have good communication skills and want to grow your career? If you’ve answered yes, we want to talk to you! We’re looking for Call Centre Agents to join our team in the Wescot, Hull office. You will be having...

  • Call Centre Agent

    4 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    4 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    4 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    4 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a...

  • Call Centre Agent

    4 months ago

    Newcastle upon Tyne, United Kingdom Pertemps Network Group Full time

    **Job Description**: This role is an interesting and varied customer service opportunity working for a well-known Bank. There are a variety of Call Centre Agent roles on offer including claims handler, credit cards, home and motor insurance on a permanent basis with intake dates throughout the year. The call centre is open every day from 8am to 8pm...

  • Call Centre Agent

    4 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    4 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    4 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...

  • Call Centre Agent

    4 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a...

  • Call Centre Agent

    4 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    _**Please note we do not currently offer home working, you would be required to commute to the Hull office in East Yorkshire each day.**_ Are you looking for something new ? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of...

  • Call Centre Agent

    4 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...

  • Call Centre Agent

    4 months ago

    Kingston upon Hull, United Kingdom Clearanswer Call Centre LTD Full time

    Are you looking for something new and over the age of 18? Do you want to start a new role? We're here to guide you through every step of the way. We’ve won multiple awards for being the best and we want you to be a part of this! On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank...

  • Call Centre Agent

    3 months ago

    Newcastle Upon Tyne, United Kingdom Verisure Full time

    Call Centre AgentNewcastle, NE12 8BUSalary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonusWorking Hours: 37.5 hours per weekShift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank...

  • Call Centre Agent

    1 week ago

    Newcastle upon Tyne, United Kingdom Verisure Full time

    Call Centre AgentNewcastle, NE12 8BUSalary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonusWorking Hours: 37.5 hours per weekShift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank...

  • Call Centre Agent

    2 months ago

    Newcastle upon Tyne, United Kingdom Verisure Full time

    Call Centre AgentNewcastle, NE12 8BUSalary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonusWorking Hours: 37.5 hours per weekShift Patterns: 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off)Holidays: 29 days holidays (increases to 31 days after 12 months service) including bank...

  • Call Centre Agent

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Verisure Full time €24,000

    Call Centre Agent Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12 months service)...

  • Call Centre Agent

    2 months ago

    Newcastle upon Tyne, United Kingdom Verisure Full time €23,000 - €25,000

    Call Centre Agent Newcastle, NE12 8BU Salary: Starting at £23,000 increasing to £25,000 with role progression plus £1,200 performance based bonus Working Hours: 37.5 hours per week Shift Patterns : 7.5 hr shifts between 8am to 9pm, Monday - Sunday (5 days on, 2 days off) Holidays: 29 days holidays (increases to 31 days after 12 months service)...

  • Call Centre Agent

    4 months ago

    Kingston upon Hull, United Kingdom Wescot Full time

    Are you a customer focused individual looking for your next opportunity? Do you enjoy gaining an understanding of the customers situation to agree the best course of action? Why not join our Wescot Customer Operations team as a Call Centre Agent based in our Hull office? We’re looking for people comfortable working in a targeted environment, who are...

  • Inbound Call Centre Agent

    4 months ago

    Newcastle upon Tyne, United Kingdom Switch Limited Advisors Full time

    Job Title: Inbound Call Centre Agent Location: Newcastle Employment Type: Full-Time, On-Site Availability: Urgently Hiring Pay: 23000 Job Description: We are currently seeking outgoing individuals to join our team as Inbound Call Centre Agents in Newcastle. This is a fantastic opportunity for those looking to kick-start their career in customer service...

Call Centre Agent

3 months ago

Wath upon Dearne, Rotherham, United Kingdom Grafton Recruitment Full time

Job Title:
Call Centre Agent

Location:
Rotherham

Hourly Rate:
Pre 12 week - Weekdays £10.09, Evenings and Saturdays £13.62, Sundays and Bank Holidays £17.15.

Post 12 week - Weekdays £10.81, Evenings and Saturdays £14.59, Sundays and Bank Holidays £18.38.


Hours: 24 hours or 30 hours per week - mixed rota pattern covering 24/7, please be aware 70% of the rostered hours will be out of hours (after 8pm and weekends).


Length of the contract:
Temporary to Permanent (12-week probation via agency)

Grafton Recruitment are seeking to appoint several Call Centre Agents to our client based in Rotherham.

This is an exciting opportunity to join one of Yorkshires most successful Integrated Urgent Care Providers and become a part of a highly skilled and dynamicteam with lots of opportunities to train and develop.


As a Call Centre Agent you will be highly trained to assess and advise patients to provide the best care and outcome - no two calls will be the same.

This is an incredibly rewarding role that allows you to really make a difference to patients' lives.


You do not need any experience in healthcare as full comprehensive training will be provided, however you do need to be dedicated to patient care and be able to work the shift patterns allocated.


Main Duties:

  • To answer inbound calls quickly and efficiently.
  • To deliver high quality, safe and clinically effective advice and instruction over the telephone.
  • To support patients to manage their own condition at home, where clinically appropriate.
  • To liaise effectively between callers and third parties in critical situations.
  • To ensure that all patient contact is conducted appropriately with an emphasis on the provision of clear, evidencebased advice and signposting to an appropriate service.
  • To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be challenging due to emotive circumstances.
  • To use complex communication skills to negotiate.
  • To actively communicate with fellow staff to assist service delivery.
  • To meet daily key performance indicators (KPIs) and targets.
  • To keep immediate and accurate records of service user enquiries.

Role Criteria:

  • Excellent telephone manner and strong communication skills.
  • Customer service skills and experience.
  • Ability to deal with confidential/sensitive and sometimes distressing information.
  • Ability to work under pressure to satisfy demand.
  • Ability to prioritise workload.
  • Minimum of 3 GCSEs at Grade C or above or equivalent, including English.
  • Active Team Player.
  • A valid driving license.
  • Health care experience (desirable but not essential)
Benefits (once permanent with client)

  • Career progression and ongoing development.
  • Flexible working including parttime hours, job shares and flexible hours, agile working.
  • 27 days annual leave, increasing to 33 with service.
  • Sell annual leave scheme.
  • Contributory Pension (one of the best in the UK).
  • Discounts including shops, restaurants, gyms, mobile phone, and insurance.
  • Car lease and other salary sacrifice schemes.
  • Dedicated employee assistance and counselling service.
  • Opportunities for research participation.
  • Well respected, committed and supported staff networks for the workforce.

Hiring Contact:
Katie Storr

Agency:
Grafton Recruitment

If you would like any further information about any vacancies before applying, please feel free to contact